Employment and Support Allowance (ESA)

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How to claim

You could get Universal Credit at the same time or instead of New Style ESA. Check if you’re eligible for Universal Credit.

There’s a different way to apply in Northern Ireland.

What you need to apply

You’ll need:

  • your National Insurance number
  • your bank or building society account number and sort code (you can use a friend or family member’s account if you do not have one)
  • your doctor’s name, address and telephone number
  • a fit note (sometimes called a ‘sick note’ or a ‘statement of fitness for work’) if you’ve not been able to work for more than 7 days in a row because of a disability or health condition
  • details of your income, if you’re working
  • the date your Statutory Sick Pay (SSP) ends, if you’re claiming it

You cannot get New Style ESA if you’re getting Statutory Sick Pay (SSP) from an employer. You can apply for New Style ESA up to 3 months before your SSP ends.

Apply online for ESA

Once you’ve applied, you’ll be contacted by phone and told when to give the evidence and where to send it.

You cannot apply online if you’re applying as an appointee on someone else’s behalf.

Apply now

When you can apply by phone

Call the Jobcentre Plus new claims helpline if:

  • you cannot make an application online
  • you’re an appointee for someone

Jobcentre Plus new claims helpline

Telephone: 0800 055 6688
Textphone: 0800 328 1344
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 055 6688
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Welsh language telephone: 0800 328 1744
Monday to Friday, 8am to 5pm
Find out about call charges

Helpline opening times over Christmas and New Year

Date Opening times
Monday 23 December 2024 Open 8am to 4pm
Tuesday 24 December 2024 Open 8am to 4pm
Wednesday 25 December 2024 Closed
Thursday 26 December 2024 Closed
Friday 27 December 2024 Closed
Monday 30 December 2024 Open 8am to 4pm
Tuesday 31 December 2024 Open 8am to 4pm
Wednesday 1 January 2025 Closed
Thursday 2 January 2025 Open 8am to 4pm
Friday 3 January 2025 Open 8am to 4pm

After you apply

The Department for Work and Pensions (DWP) will contact you within 10 working days of applying.

If you’re eligible

DWP will contact you within 10 working days to schedule an appointment that you must attend. It will normally be over the phone with a work coach from your local Jobcentre Plus office. If your appointment is in-person at a Jobcentre Plus office, you’ll need to bring ID and proof of address.

Your work coach will explain what you need to do to get New Style ESA. They will create an agreement with you called a ‘Claimant Commitment’.

You must agree to your Claimant Commitment before you can get New Style ESA.

At the appointment, you’ll be asked to:

If a medical professional has said you might have 12 months or less to live, you will not need to attend an appointment or make a Claimant Commitment. Find out more about getting benefits if you’re nearing the end of life.

If you’re not eligible

DWP will send you a letter within 10 working days of applying to explain why you’re not eligible for ESA.

If you disagree with a decision

You can challenge a decision about your claim. This is called asking for ‘mandatory reconsideration’.

Reapplying for ESA

You cannot make a new claim for income-related ESA. You’ll continue to get payments while you’re eligible until your claim ends.

You may be able to reapply after your New Style ESA ends. You may qualify again depending on:

  • what National Insurance contributions you paid in the last 2 full tax years before the tax year you’re claiming in
  • whether you’re placed in the support group because you developed a new condition or your health deteriorated
View a printable version of the whole guide

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