Foreign travel advice

Vietnam

Getting help

The Foreign, Commonwealth & Development Office (FCDO) cannot provide tailored advice for individual trips. Read this travel advice and carry out your own research before deciding whether to travel.

Emergency services in Vietnam

Ambulance: 115

Fire: 114

Police: 113

National search and rescue: 112 

Hotline for child protection: 111

Emergency numbers in Vietnam are operated in Vietnamese only. 

Take a translator with you when you report a crime to the local police. Always get a police report when you report a crime.

Contact your travel provider and insurer

Contact your travel provider and your insurer if you are involved in a serious incident or emergency abroad. They will tell you if they can help and what you need to do. Inform a friend or family member about your insurance provider and policy number should they need to act on your behalf.

Refunds and changes to travel

For refunds or changes to travel, contact your travel provider. You may also be able to make a claim through insurance. However, insurers usually require you to talk to your travel provider first.

Find out more about changing or cancelling travel plans, including:

  • where to get advice if you are in a dispute with a provider
  • how to access previous versions of travel advice to support a claim

Support from FCDO

FCDO has guidance on staying safe and what to do if you need help or support abroad, including:

Contacting FCDO

Follow and contact FCDO travel on TwitterFacebook and Instagram. You can also sign up to get email notifications when this travel advice is updated.

You can also contact FCDO online.

Help abroad in an emergency

If you’re in Vietnam and you need emergency help from the UK government, contact the British Embassy in Hanoi or the British Consulate General in Ho Chi Minh City.

FCDO in London

You can call FCDO in London if you need urgent help because something has happened to a friend or relative abroad.

Telephone: 020 7008 5000 (24 hours)

Find out about call charges

Risk information for British companies

The Overseas Business Risk service offers information and advice for British companies operating in Vietnam on how to manage political, economic, and business security-related risks.