Independent Case Examiner
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The Independent Case Examiner reviews complaints about certain government organisations that deal with benefits, work and financial support.
Independent Case Examiner service standards
Transparency data
This publication lists the Independent Case Examiner service standards and shows how it has performed.
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What we do
The Independent Case Examiner reviews complaints about certain government organisations that deal with benefits, work and financial support.
ICE works with the Department for Work and Pensions.
Documents
Transparency and freedom of information releases
Our management
Contact ICE
The Independent Case Examiner
Bootle
L20 7WA
United Kingdom
Telephone
0800 414 8529: Operating hours: 9am to 5pm
Telephone from outside the UK
+44 151 221 6500
NGT text relay – if you cannot hear or speak on the phone
18001 then 0800 414 8529
British Sign Language (BSL) video relay service
Go to the video relay service, if you're on a computer: https://connect.interpreterslive.co.uk/vrs?ilc=DWP
Find out how to use the service on mobile or tablet - https://www.youtube.com/watch?v=oELNMfAvDxw
The video relay service uses a free plugin. You may need to change the security settings on your device to install this.
You must contact the organisation you want to complain about before you contact the Independent Case Examiner. If you’ve not had a final response from them we won’t consider your complaint. We only reply to emails that are related to the work we do.
Make an FOI request
- Read about the Freedom of Information (FOI) Act and how to make a request.
- Check our previous releases to see if we’ve already answered your question.
Corporate information
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Our Personal information charter explains how we treat your personal information.