Civil Legal Advice Contracts 2025
Civil Legal Advice (CLA) contract documents for providers of specialist remote legal advice through the CLA helpline from 1 September 2025.
Applies to England and Wales
Documents
Details
Documents
Civil Legal Advice 2025: Standard Terms
Civil Legal Advice 2025: Annex 1 – Specification
Civil Legal Advice 2025: Annex 2 – Cases, Fixed Fee and Hourly Rates
Civil Legal Advice 2025: Annex 3 – Payments and Disbursements
Civil Legal Advice 2025: Annex 4 – IT Requirements, CMS and Business Continuity
Civil Legal Advice 2025: Annex 5 – KPIs
Civil Legal Advice 2025: Annex 6 – Complaints
Civil Legal Advice 2025: Annex 7 – Unacceptable Behaviour
Civil Legal Advice 2025: Contract for Signature
Supervisor Self-Declaration Form – Discrimination (CLA)
Supervisor Self-Declaration Form – Education (CLA)
Supervisor Self-Declaration Form – Housing and Debt (CLA)
Guidance on Supervisor Requirements for the Civil Legal Advice Contract 2025
Details
These contract documents cover remote advice in the following categories of law:
- Discrimination
- Education
- Housing and Debt
The contract consists of the following elements:
- Standard terms
- Specification
- Annexes
- Contract for Signature
- Supervisor standards and declaration forms
Standard Terms
The standard terms govern the commercial relationship between Legal Aid Agency (LAA) and the provider.
Specification
The specification sets out the rules for providing and being paid for CLA contract work. It is divided into provisions of general application (Sections 1 to 8) and category specific rules for education, discrimination, and housing and debt (Sections 9 to 11).
Cases, Fixed Fee and Hourly Rates annex
The cases, fixed fee and hourly rates annex sets out the payment structure for contract work. The specific fees and rates paid will be in accordance with the provider’s tender bid.
Payments and Disbursements annex
The payments and disbursements annex sets out the process for submitting claims and being paid for controlled work under these contracts.
Information technology (IT) requirements, Case Management System (CMS) and Business Continuity annex
The IT requirements, CMS and Business Continuity annex sets out the IT systems and other related processes the provider must have in place. These include data security and business continuity requirements.
Key Performance Indicators (KPIs) annex
The KPI annex sets out the KPIs we expect providers to meet and explains the consequences of breaching these requirements.
Complaints annex
The complaints annex sets out the specific complaints policy the provider must have in place for clients to use. It also provides information on the way that complaints will be handled by the provider and the LAA.
Unacceptable behaviour annex
The unacceptable behaviour annex sets out an established process for dealing with unacceptable behaviour by CLA clients. It ensures that this behaviour is handled fairly, proportionately and consistently across the CLA service.
Contract for signature
The contract for signature gives effect to the CLA 2025 contract as a whole.
Supervisor standards self-declaration forms
These documents set out the requirements that supervisors must satisfy for each category.
Legal Aid Agency data security requirements and guidance
These documents comprise the basic requirements that providers must meet to maintain the security of data processed on behalf of or with LAA.
- Provider data security guidance - September 2023
- Provider data security requirements - September 2023