Guidance

Council tax collection: best practice guidance for local authorities

Guidance for local authorities on the best practice that exists in council tax collection.

• From: Ministry of Housing, Communities and Local Government, Ministry of Housing, Communities & Local Government (2018 to 2021) and Department for Levelling Up, Housing and Communities
• Published: 16 August 2021

Applies to England

Documents

Council tax collection: best practice guidance for local authorities

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The efficient collection of council tax enables councils to deliver a broad range of services to their local community.

This guidance shares the experience of innovative authorities and the methods they use when collecting council tax. These include investing in clear communication, supportive recovery techniques, and proactive engagement with the debt advice sector. ​

Published 16 August 2021