FOI release

FOI21/22-173 - Microsoft Support contract

Updated 14 July 2022

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Our ref: FOI21/22-173

Date: 07 March 2022

Dear

Re: Freedom of Information Act 2000

Thank you for your email of 28 February in which you requested from the Insolvency Service:

  1. What date is your Microsoft support renewal?

  2. What Microsoft support do you currently have in place - Microsoft Premier, Microsoft Unified Support, something else (please specify), nothing?

  3. How many support requests do you raise per year?

  4. What are you currently paying per year?

  5. In reference to IT department please can you provide the below information:

Who is your Head of Procurement? name, email Who is your Head of Operations? name, email

Your request has been dealt with under the Freedom of Information Act 2000 (FOIA).

I can confirm the agency holds the information that you have requested and I have provided answers to your questions below.

  1. What date is your Microsoft support renewal?

This information is available here on the contract finder notice : Microsoft Unified Advanced Support for The Insolvency Service - Contracts Finder

  1. What Microsoft support do you currently have in place - Microsoft Premier, Microsoft Unified Support, something else (please specify), nothing?

Microsoft Unified Advanced Support

  1. How many support requests do you raise per year?

The Insolvency Service has raised 14 Requests in the last 6 months – no further data is available.

  1. What are you currently paying per year?

This information is available here on the contract finder notice : Microsoft Unified Advanced Support for The Insolvency Service - Contracts Finder

  1. In reference to IT department please can you provide the below information:

Who is your Head of Procurement? name, email Who is your Head of Operations? name, email

I can confirm the agency holds the information that you have requested however, it is exempt from disclosure under section 40(2) of the FOIA, because it constitutes personal data. Personal data can only be released if to do so would not contravene any of the data protection principles set out in Article 5(1) of the General Data Protection Regulation and Data Protection Act 2018. This is an absolute exemption and does not require a public interest test.

If you are not satisfied with the response we have provided you and would like us to reconsider our decision by way of an internal review (IR), please contact our Information Rights Team at foi@insolvency.gov.uk or by post at:

Information Rights Team
The Insolvency Service
3rd Floor
Cannon House
18 Priory Queensway
Birmingham
B4 6FD
United Kingdom

You also have the right to contact the Information Commissioners Office (ICO) if you wish for them to investigate any complaint you may have regarding our handling of your request. However, please note that the ICO is likely to expect an IR to have been completed in the first instance.

Kind regards

Information Rights Team

The Insolvency Service

The Department for Business, Energy and Industrial Strategy, Official receivers and the Adjudicator are Data Controllers in respect of personal data processed by the Insolvency Service. For the details about how personal data is processed by the agency, please see the full Insolvency Service Personal Information Charter here: https://www.gov.uk/government/organisations/insolvency-service/about/personal-information-charter

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