Carry out checks and keep records if you’re approved for FHDDS
Carry out checks on your overseas customers and find out what records you’ll need to keep if you’re approved for the Fulfilment House Due Diligence Scheme.
From 1 January 2021, if you store goods in the UK for sellers established outside the UK, you may need to apply for the Fulfilment House Due Diligence Scheme.
Once you’re approved, you must:
- keep records
- carry out checks on your overseas’ customers
- give notices to your overseas’ customers
Keep records
You must keep a record of the:
- names and contact details of your overseas’ customers
- VAT registration or VAT exemption numbers of your overseas’ customers
- type and quantities of goods stored in your warehouse
- import entry numbers of goods stored in your warehouse which are flagged as Movement Reference Number (MRN) in the Customs Declaration Service
- country where the goods are delivered from storage
- notices that you give to your overseas customers, which explain their tax and duty obligations in the UK
You must keep these records for 6 years. You can be charged a penalty of up to £500 if you do not.
Check your customers’ details
You must check your overseas customers’ details using their VAT registration number or VAT exemption number.
You can either:
- use the checker tool on the EU website to check a business VAT registration number
- ask HMRC to check a business VAT exemption number
You can be charged a penalty of between £500 and £3,000 if you do not check your customers’ VAT numbers.
Give a notice to your customers
You must use the to tell your customers about their UK tax and duty obligations before one of the following 30 days after:
- you’re approved
- you start trading with someone
- you’re told the notice has changed – if HMRC tells you that the notice has changed
If you do not give your customers the notice, you can be fined up to £3,000.
If a customer is not meeting their obligations
If you think a customer is not meeting the obligations set out in the notice you gave them, you must:
- tell HMRC within 30 days of you finding out by emailing notificationofnoncompliance.fulfilmenthouse@hmrc.gov.uk
- stop trading with them if they still do not meet their obligations within 60 days of you finding out
- not start trading with them
You should work with your customers to help make sure they do meet their obligations in the future.
If you do not you can be fined up to £3,000.
Problems with the service
HMRC services may be slow during busy times. Check if there are any problems with the service.
Contact HMRC
Contact VAT enquiries or use notificationofnoncompliance.fulfilmenthouse@hmrc.gov.uk if you have any questions about the Fulfilment House Due Diligence Scheme.
Updates to this page
Last updated 6 December 2022 + show all updates
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You must keep a record of the import entry numbers of goods stored in your warehouse which are flagged as Movement Reference Number (MRN) in the Customs Declaration Service. The 'keep records' section has been updated with this information.
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We have updated the contact details for VAT enquiries and added the email address for notification of non compliance.
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In the Notice of UK obligations document, the first link for more information under VAT and customs duty rates in the UK has been updated.
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The email address for any queries about the Fulfilment House Due Diligence Scheme has been updated.
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The notice of UK obligations has been updated.
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This page has been updated because the Brexit transition period has ended.
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An email address to tell HMRC if a customer is not meeting their Fulfilment House Due Diligence Scheme obligations has been added.
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First published.