Registering with a redress scheme as a property agent

You must join a redress scheme if you’re:

• an estate agent dealing with residential properties in the UK
• a letting agent or property manager in England or Wales

If a customer has a complaint about your service that you cannot resolve between yourselves, they can complain to the scheme.

The approved redress schemes are:

• The Property Ombudsman Limited
• Property Redress Scheme

You may be fined up to £5,000 and have your licence revoked if you do not join a redress scheme.