Service Standard
The Service Standard helps teams to create and run great public services.
Check whether you need to use the previous version of the Service Standard.
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1. Understand users and their needs
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2. Solve a whole problem for users
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3. Provide a joined up experience across all channels
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4. Make the service simple to use
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5. Make sure everyone can use the service
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6. Have a multidisciplinary team
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7. Use agile ways of working
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8. Iterate and improve frequently
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9. Create a secure service which protects users’ privacy
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10. Define what success looks like and publish performance data
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11. Choose the right tools and technology
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12. Make new source code open
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13. Use and contribute to open standards, common components and patterns
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14. Operate a reliable service