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Consumer rights and issues

Guidance and regulation

180 results

180 results sorted by Most viewed
  • Alcohol licensing

    Information on the different types of alcohol licences available and guidance on how to apply for them.

    • From: Home Office
    • Updated:
  • Food labelling: giving food information to consumers

    Find out the information you must give to customers on food products and how to give it.

    • From: Department for Environment, Food & Rural Affairs and 1 others
    • Updated:
  • Gas meter readings and bill calculation

    How to read your gas meter and convert this reading to kilowatt hours.

    • From: Office for Product Safety and Standards
    • Updated:
  • Deprivation of Liberty orders

    How to apply to the Court of Protection to challenge an order restricting someone's freedom or get a deprivation of liberty authorised.

    • From: HM Courts & Tribunals Service
    • Updated:
  • Food standards: labelling and composition

    Legal standards for labelling and composition of food products such as bottled water, milk and meat.

    • From: Department for Environment, Food & Rural Affairs
    • Updated:
  • Better Regulation Framework

    Guide for government officials covering all aspects of the Better Regulation Framework.

    • From: Department for Business and Trade
    • Updated:
  • Regulations: noise emissions from outdoor equipment

    Guidance for manufacturers, authorised representatives, and responsible persons.

    • From: Department for Business and Trade and 1 others
    • Updated:
  • How we are investigating the Vodafone/Three potential merger

    Why the CMA is investigating the potential Vodafone/Three merger and what it might mean for consumers.

    • From: Competition and Markets Authority
    • Updated:
  • Consumer Protection from Unfair Trading Regulations - traders: OFT1008

    This guidance is principally intended to help traders to comply with the Consumer Protection from Unfair Trading Regulations 2008 (CPRs).

    • From: Competition and Markets Authority
    • Updated:
  • Choosing a vet practice and treatments for your pet

    Getting a fair deal when choosing a vet practice and treatments for your pet.

    • From: Competition and Markets Authority
    • Updated:
  • Consumer rights: payment surcharges

    Guidance for businesses explaining the rules on payment surcharges.

    • From: Department for Business and Trade and 1 others
    • Updated:
  • Contact the CMA

    Tell the CMA about issues with a business, a market, or to provide information about a new or existing case.

    • From: Competition and Markets Authority
    • Updated:
  • Meat products: sell them legally in England

    Find out what information you need to show on products made of or containing meat that you sell to the public.

    • From: Department for Environment, Food & Rural Affairs and 1 others
    • Updated:
  • Electricity meters: independent testing of accuracy

    What you can expect if you request a meter test.

    • From: Office for Product Safety and Standards
    • Updated:
  • Regulations: ecodesign of energy-consuming products

    Guidance for manufacturers, their authorised representatives and importers.

    • From: Department for Energy Security and Net Zero and 1 others
    • Updated:
  • Driving instructor code of practice

    How approved driving instructors should behave in their personal conduct and business dealings, including advertising their services and settling disputes.

    • From: Driver and Vehicle Standards Agency
    • Updated:
  • Unfair contract terms: CMA37

    Guidance to help businesses make sure their contract terms and notices are fair and clear to consumers.

    • From: Competition and Markets Authority
    • Updated:
  • Schedule 4: UK nationally approved electricity meters

    Electricity Act 1989: Statutory register of all pattern approved electricity meters suitable for billing purposes in the UK.

    • From: Office for Product Safety and Standards
    • Updated:
  • Textile labelling

    Advice for manufacturers and retailers on textile labelling.

    • From: Department for Business and Trade and 1 others
    • Updated:
  • Electricity meters: high bills or meter readings

    What to do if you think your electricity bills are high or electricity meter is faulty.

    • From: Office for Product Safety and Standards
    • Updated: