Recruitment agencies cannot charge you a fee for finding or trying to find you work. They can charge you for certain services, for example CV writing, training or transport. You have the right to cancel these as long as you give notice. If any agency offers you services it: must give you full written details of the fee and conditions before charging you - including details of your right to cancel and the notice period cannot make you use these services as a condition for finding you work There are different rules for entertainment and modelling agencies . When you want to cancel a service You can cancel paid services without a penalty. You must give a minimum of: 10 working days’ written notice to the agency to cancel living accommodation 5 working days’ notice for all other services, such as training courses You can complain to the Advisory, Conciliation and Arbitration Service ( Acas ) if you think your agency has unfairly charged you or it will not refund you during the notice period.

What your agency must give you

Your agency must give you information about the work they’re trying to find you. Before you’re offered a job Before looking for work for you, your agency must give you: a key information document written terms of engagement - often known as a contract Key information document The key information document is a short explanation of how you’ll be paid and what deductions will be applied. It must include: the minimum rate of pay you can expect a sample payslip giving an estimate of your take home pay after things like National Insurance, Income Tax or private healthcare who is paying you if you have any fees to pay if you’re entitled to any benefits Your agency does not have to give you a key information document if you’ve already agreed terms of engagement with them before 6 April 2020. Terms of engagement The written terms of engagement should include: whether you’re employed under a contract for services or a contract of employment your notice period your pay your holiday entitlement An agency cannot change your terms and conditions without telling you. If you agree to changes, you must be given a new document with the full details of the changes and the date they changed. An agency cannot give information about you to any third parties (including current employers or hirers) without your permission. When you’re offered a job The agency must give you a written statement that tells you: your start date how long the contract is likely to last the type of work about any expenses you may have to pay the location your hours about any health and safety risks about any experience, training or qualifications needed for the role

From the day you start work you have a worker’s employment rights . You also have the same rights as your permanent colleagues to use any shared facilities and services provided by your employer, for example: a canteen or food and drinks machines a workplace creche or mother and baby room car parking or transport services, like a local pick-up service or transport between sites Rights after 12 weeks After 12 weeks in the job you qualify for the same rights as someone employed directly. This is known as ‘equal treatment’. Your rights include: ‘equal pay’ - the same pay as a permanent colleague doing the same job automatic pension enrolment paid annual leave How to count your 12 week period Start counting your 12 week qualifying period from your first day at work. You do not have to be at work for 12 weeks in a row - some types of leave count and there can be breaks. Do not count days on sick leave or a break The qualifying period will pause for sick leave or breaks. Do not count the days when: you take a break of 6 weeks or less you’re on leave due to sickness or injury for up to 28 weeks you take annual leave you’re entitled to the workplace closes, for example for Christmas or industrial action you’re on jury service for up to 28 weeks Count time off for pregnancy, paternity or adoption Your 12 week qualifying period will continue through time off you have for: pregnancy and up to 26 weeks after childbirth adoption leave paternity leave If your leave is more than 12 weeks you’ll qualify for equal treatment when you return to work. Start from zero for a new job or role Your 12 weeks will start again if you: get a new job at a different workplace have a break of more than 6 weeks between jobs at the same workplace stay at your workplace but take a new role that’s ‘substantively different’ A substantively different role is one that’s completely new, different work. It could be a combination of different: skills, or requiring new training pay rate location working hours

You’re entitled to the National Minimum Wage for all the hours you work, even if you have not recorded them on a timesheet. After 12 weeks you’re entitled to be paid the same as a permanent employee doing the same job. If your agency withholds your pay Your agency can delay paying you while they get proof of the hours you worked, but only for a reasonable period of time. Your agency cannot refuse to pay you because your hirer’s unhappy with your work - this is a contractual issue between your agency and the hirer. You can make a claim to an employment tribunal if your agency is refusing to pay you. If you’ve opted out of the right to equal pay Your agency should contact you to explain that after 12 weeks you’re entitled to the same pay as a permanent employee doing the same job.

Entertainment agencies

Entertainment agencies can charge you a fee: for finding you work, for example taking a commission (percentage fee) from your earnings to publish your details online or in a publication They must tell you in writing if a fee is involved. If they’re publishing your details Once you receive the contract, you have a 30-day ‘cooling off’ period when you: can cancel or withdraw from it without getting a penalty do not have to pay The agency must show you what it plans to publish about you before it’s published. You then have up to 7 days after the cooling off period to say if you do not want the information to be published. If you’re happy, you must pay after the 7 days. Example You’ve paid to be promoted on a casting agency’s website. The agency shows you the photos 29 days after you signed the contract and you’re not happy with them. You have 8 days to demand a refund. If the agency charged you but did not publish your name, you have the right to a refund for up to 60 days. Contact the Advisory, Conciliation and Arbitration Service ( Acas ) for advice if you believe you’ve been charged unfairly.

Fashion and photographic model agencies can charge you a fee for finding you work. They can take a commission (percentage fee) from your earnings. They can also charge a fee to publish your details online or in a publication. They cannot charge this fee to you upfront but they can take it from your earnings if they find you work. They must tell you in writing if a fee is involved. Contact the Advisory, Conciliation and Arbitration Service ( Acas ) for advice if you believe you’ve been charged unfairly.

Your rights as an agency worker

When you're an agency worker

You’re an agency worker if you have a contract with an agency but you work temporarily for a hirer. Agencies can include recruitment agencies, for example ‘temp agencies’.

You’re also an agency worker if you look for work through entertainment and modelling agencies.

You’re not an agency worker if you use an agency to find permanent or fixed-term employment. Check with the company that hired you.

Contact the Advisory, Conciliation and Arbitration Service (Acas) for advice if you’re unsure if you’re an agency worker.

View a printable version of the whole guide

Your rights as an agency worker

When you're an agency worker

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Your rights as an agency worker

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