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Find out how algorithmic tools are used in public organisations

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Organisation Department for Transport
  • The National Highways chatbot provides customers with an additional communication channel to get immediate answers to their questions using publicly available information (such as traffic information).

  • An algorithm to identify potential non-compliance in MOT testing, and prioritise visits to MOT garages.

  • Chatbot to filter and resolve public enquiries and where necessary, hand-off to a live advisor for further review.