Help and support

Contact the Pet Travel helpline if you need more information about pet travel.

Pet Travel helpline
pettravel@apha.gov.uk
Telephone: 03000 200 301
Monday to Friday, 8:30am to 5pm
Closed on bank holidays
Find out about call charges

Make a complaint

Contact the Animal and Plant Health Agency to make a complaint.

Report an illegally imported pet

Contact your local Trading Standards Office if you think that an animal has been imported illegally.

In London contact the City of London Animal Health and Welfare Team.

City of London Animal Health and Welfare Team
Telephone: 020 8745 7894
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  1. Step 1 Check if you can bring your pet

  2. Step 2 Get your pet microchipped

  3. Step 3 Get your pet vaccinated against rabies

    1. Check the rules about rabies vaccinations

    You must wait for a set period of time after vaccination before you can travel.

    Depending on the country you're travelling from, you might also need to get a blood test.

  4. and Get tapeworm treatment

    If you have a dog, you may also need to get tapeworm treatment before you travel.

    1. Check the rules about tapeworm treatment
  5. Step 4 Get a pet travel document