Cancel your visa, immigration or citizenship application

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Getting a refund

If you cancel your visa application, you might be able to get a refund of your:

  • application fee 
  • immigration health surcharge
  • priority service fee (if you used this service)

What you get depends on when you cancelled your application.

Application fee

The amount you’ll be refunded depends on how you were told to prove your identity and when you cancel.

You do not have to do anything to get the application fee refund. It will be automatically paid to the account or card you paid with.

If you were told to attend an appointment

Your fee will be refunded if you have not yet given your fingerprints and photo.

Your fee will not usually be refunded if you have already given your fingerprints and photo. 

If you used the smartphone app

Your fee will be refunded if:

  • you’ve not selected ‘confirm and upload’ in the app - either to upload your evidence or confirm you do not have anything to upload

  • you withdraw your application before the deadline you were given for uploading your evidence

Immigration health surcharge

You’ll get a full refund of the immigration health surcharge if you cancel your application before a decision has been made.

You do not have to do anything to get it. It will automatically be paid to the account or card you paid with.

Priority service fee

You can ask for a refund of the priority service fee if you paid one and you’re eligible. It will not be paid automatically, you need to ask for it.

When you’ll get the refund

If you’re eligible, you’ll get a refund within 28 days of cancelling your application.

If your bank account has changed

Contact UKVI if your bank account has changed. 

Do not send your new bank or account details to UKVI unless it asks for them. You can contact UKVI to check that the request is genuine.

It may take longer to get a refund if your bank account has changed.

If you’ve asked your bank to cancel your payment

It can take longer to get a refund if you’ve also asked your bank to cancel your payment to UKVI (called a ‘chargeback’).

You will not get a refund if the bank cancelled your payment to UKVI.

If you have not been given your refund

Contact UKVI if it has been more than 28 days since UKVI confirmed your application was cancelled.

View a printable version of the whole guide

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