Claim compensation if you were the victim of a violent crime

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Update a claim you’ve submitted

You must contact the Criminal Injuries Compensation Authority (CICA) to update your claim if you have new information or if something changes. This includes if:

  • you need to change your address, telephone number or email address
  • you change your representative or stop using one
  • you get compensation or money from another source

Contact CICA

Use the CICA contact form to update the details of your claim. You’ll usually get a reply within 10 working days.

When you contact CICA, you will need to give the victim’s:

  • name
  • date of birth
  • address
  • claim reference number

If you cannot use the contact form

You can contact CICA by phone or email.

CICA
info@cica.gov.uk
Inside the UK: 0300 003 3601
Outside the UK: +44 (0)203 684 2517
Monday to Friday, 8.30am to 3pm
Relay UK (if you cannot hear or speak on the phone): 18001 0300 003 3601
Find out about call charges

You can find out how your data will be handled in the CICA privacy notice.

View a printable version of the whole guide

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