Facebook, Inc./ Kustomer, Inc.

The CMA investigated and cleared the anticipated acquisition by Facebook, Inc. of Kustomer, Inc.

Statutory timetable

Phase 1 Action
9 November 2021 Decision published
27 September 2021 Decision announced
30 July 2021 Launch of merger inquiry
30 July 2021 to 9 August 2021 Invitation to comment

Phase 1

CMA clearance decision

27 September 2021: The CMA has cleared the anticipated acquisition by Facebook, Inc. of Kustomer, Inc.

Launch of merger inquiry

30 July 2021: The CMA announced the launch of its merger inquiry by notice to the Parties.

Invitation to comment closed: 9 August 2021

The Competition and Markets Authority (CMA) is considering whether it is or may be the case that this transaction, if carried into effect, will result in the creation of a relevant merger situation under the merger provisions of the Enterprise Act 2002 and, if so, whether the creation of that situation may be expected to result, in a substantial lessening of competition within any market or markets in the United Kingdom for goods or services.

To assist it with this assessment, the CMA invites comments on the transaction from any interested party.  

These comments should be provided by the deadline set out above.

Contact

Please send written representations about any competition or public interest to:

MergerSupportTeam@cma.gov.uk

Updates to this page

Published 30 July 2021
Last updated 9 November 2021 + show all updates
  1. Full text decision of the clearance published.

  2. Clearance announcement, with summary of the Phase 1 clearance decision, published.

  3. First published.