Ticketmaster: consumer protection case
The CMA is investigating consumer protection concerns regarding the sale of Oasis concert tickets by Ticketmaster, including how so-called ‘dynamic pricing' may have been used.
Case timetable
| Date | Action |
|---|---|
| 24 March 2025 | Consultation letter issued |
| 5 September 2024 | Case launch |
Consultation letter
24 March 2025: The CMA has written to Ticketmaster UK Ltd (Ticketmaster) setting out its concerns under consumer protection law in connection with Ticketmaster’s sale of tickets for the Oasis Live ‘25 tour, and to seek changes to Ticketmaster’s processes to address those concerns. Ticketmaster now has an opportunity to respond to our concerns and the changes we’re seeking.
- Press release: CMA seeks changes to the way Ticketmaster labels tickets and provides pricing information to fans (25.3.25)
Call for evidence (closed)
The CMA wanted to hear from anyone who tried to buy or did buy tickets through Ticketmaster. We opened a call for evidence on 5 September and closed it on 19 September 2024.
Case opening
5 September 2024: The Competition and Markets Authority (CMA) has opened an investigation into Ticketmaster’s compliance with consumer protection law in relation to the sale of Oasis concert tickets.
As part of this, the CMA is investigating a variety of things including whether:
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Ticketmaster has engaged in unfair commercial practices which are prohibited under the Consumer Protection from Unfair Trading Regulations 2008
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people were given clear and timely information to explain that the tickets could be subject to so-called ‘dynamic pricing’ with prices changing depending on demand, and how this would operate, including the price they would pay for any tickets purchased
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people were put under pressure to buy tickets within a short period of time – at a higher price than they understood they would have to pay, potentially impacting their purchasing decisions
The CMA will now engage with Ticketmaster and gather evidence to consider whether the CMA thinks the company has broken consumer protection law, including the Consumer Protection from Unfair Trading Regulations 2008. The CMA is at the initial stage of its investigation. Accordingly, it should not be assumed that Ticketmaster has broken consumer protection law.
Contact
- Jennifer West, Assistant Director
- Fred Houwen, Director
- Hayley Fletcher, Senior Responsible Officer
Personal information
The CMA may collect, use and share personal data for its consumer protection investigation under Part 8 the Enterprise Act 2002. This includes processing personal data for the purposes of the UK General Data Protection Regulation and Data Protection Act 2018.
For more information about how the CMA handles personal information, please see the CMA’s Personal Information Charter.
Updates to this page
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Update on consultation letter published.
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First published.