Imports and exports: enquiries
Contact HMRC for help with questions about importing, exporting and customs reliefs.
Online
Ask HMRC’s digital assistant to find information about:
- getting an EORI number
- importing your personal belongings
- looking up commodity codes, duty and VAT rates
- trading with Northern Ireland
If the digital assistant cannot help you, you can ask to transfer to a webchat with an HMRC adviser, if they’re available.
You can also find out information in your business tax account.
Phone
Call HMRC for help with questions about:
- importing
- exporting
- customs reliefs
If you think you have been charged too much, find out how to claim a repayment of customs charges in the ‘If you’re charged too much or return your goods’ section of the Tax and customs for goods sent from abroad guide.
Telephone: 0300 322 9434
Textphone: 0300 200 3719
Opening times:
- general enquires: Monday to Friday, 8am to 6pm
- urgent queries relating to goods held at the UK border: 24 hours a day, 7 days a week
Related content
Guidance
-
Import, export and customs for businesses: detailed information
-
Export goods from the UK: step by step
-
Import goods into the UK: step by step
- Using transit to move goods out of, into and through the UK
- Find customs authorisations for importing and exporting goods
HMRC contacts
Updates to this page
Published 14 May 2025