Contact the Building Safety Regulator
Anyone in England or Wales can use this service to contact the Building Safety Regulator (BSR).
Applies to England and Wales
Ask BSR a question
You can ask BSR about:
- the responsibilities of registered building control approvers
- the responsibilities of registered building inspectors
- BSR services, for example, Register as a building inspector or Register as a building control approver
For buildings in England, you can also use this service to ask BSR about:
- residents’ safety and involvement
- the responsibilities of designers, builders and others in the construction industry
- the responsibilities of local authority building control
- guidance and building safety law
- statutory committees
- staging building control applications for complex developments, for example, multi-building projects
- BSR services, for example, Register or manage a high-rise residential building or Submit a mandatory occurrence notice
Make a complaint to BSR
You can complain to BSR about:
- registered building inspectors and registered building control approvers
- local authority building control in England
- BSR itself
For high-rise residential buildings in England, you can also complain to BSR about:
- issues in the building that could lead to fire spreading
- issues in the building that could lead to part or all of the building collapsing
- issues with fire safety or structural integrity in the building that is being designed, built or renovated
- accountable persons and the principal accountable person
Complaints about the building you live in
If you are a resident in England and want to complain about the building you live in, first raise your issue with a person accountable for building safety. For example, the building’s landlord or management company. Use this service if they have not dealt with your issue.
What you cannot use this service for
BSR cannot respond to questions or give advice about:
- compliance with the building regulations
- building control applications in England, before an application has started
- building control applications in Wales
- local authority building control in Wales
- high-rise residential buildings in Wales
Contact the Welsh Government (on GOV.WALES) about local authorities, building control applications or high-rise residential buildings in Wales.
Do not use this service to report concerns about anti-social behaviour or the general cleanliness of a building. Report these issues to your landlord or management company.
Before you start
To ask a question, BSR will ask you for:
- your contact details, or the contact details of someone acting for you, so BSR knows who to respond to
- details of your question
To complain, BSR will ask you for:
- the building address, if the complaint is about a building
- your contact details, or the contact details of someone acting for you, so BSR knows who to respond to
- the name of the person or organisation you have previously complained to, if relevant
- details of your complaint, for example, the date you became aware of the problem, who you’ve already reported it to and when, if relevant
- any supporting information, such as photographs or documents you want to upload
If you do not want to give BSR your name and contact details, you can ask someone you trust to ask a question or make a complaint for you.
Learn more about BSR (on hse.gov.uk).
Get help using this service
Telephone: 0300 790 6787
Monday, Tuesday, Thursday and Friday, 8:30am to 5pm
Wednesday, 10am to 5pm
Saturday, Sunday and UK bank holidays, closed
If you would prefer to speak on the phone in a language other than English, a translation service is available.
Updates to this page
Published 29 September 2023Last updated 30 October 2024 + show all updates
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What you can ask BSR or complain to BSR about in relation to Wales has been added.
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Added more detail about what you can not use the service for, including to get advice on compliance with the building regulations or pre-application advice about building control applications.
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Guidance about complaints has been added to this page. This includes information about what you can make a complaint about and how to make a complaint to the Building Safety Regulator.
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First published.