Contact Jobcentre Plus
Change or cancel an appointment
Universal Credit appointments
You can change or cancel a Universal Credit appointment by signing in to your Universal Credit account - you’ll get a reply Monday to Friday, 8am to 6pm.
If you cannot use your Universal Credit account, call the Universal Credit helpline.
Other appointments
Telephone: 0800 169 0190
Textphone: 0800 169 0314
NGT text relay (if you cannot hear or speak on the phone): 18001 then 0800 169 0190
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Welsh language: 0800 169 0207
Monday to Friday, 8am to 6pm
Find out about call charges