Contact UK Visas and Immigration for help

Problems with your online application

Get help if you:

• have submitted incorrect information in your online application and you need to change it
• are having problems making a payment to UKVI online or pending payments
• are having problems entering your sponsor licence number online
• are making an online application and you cannot log in to your UKVI account
• need other technical support (for example with an error message on the online application)

Email the online help team on ApplyOnlineE-Support@homeoffice.gov.uk.

You must include:

• your name
• what you are applying for (for example, a Student visa)
• a description of the problem

Include screenshots of the problem, if you can.

You’ll usually hear back within one working day.

If you’ve not had a response, check your email’s spam or junk folder before contacting UKVI again.

Your answers

Start again

• 1. Where are you contacting UKVI from?: Inside the UK
• 1. Where are you contacting UKVI from?: Change
• 2. What is your question about?: Applying to continue living in the UK (including settled and pre-settled status)
• 2. What is your question about?: Change
• 3. What do you need help with?: Problems with making a payment to UKVI online or pending payments
• 3. What do you need help with?: Change