Contact UK Visas and Immigration for help

British citizenship and nationality

Get help if you have a question about British citizenship or another type of British nationality. 

Check if you’re eligible for British citizenship

You can:

• check if you can become a British citizen and find out how to apply

• check if you’re already a British citizen - for example, if you were born in the UK

There are different ways to become a British citizen. For example, you can:

• apply if you have indefinite leave to remain or EU settled status

• apply if you’re married to a British citizen

• apply if you have a British parent (sometimes called ‘citizenship by descent’)

UKVI contact centre staff cannot give you advice on whether you’re eligible for citizenship or check your application before you submit it. Find out more about getting specialist immigration advice on the Citizens Advice website.

Check when you’ll get a decision

You’ll usually get a decision on your citizenship application within 6 months - some applications can take longer. 

If yours will take longer you’ll be told before 6 months have passed. 

You can email UKVI’s Citizenship and Nationality Enquiries team if both of the following apply:

• your decision has taken longer than 6 months 

• you’ve not been contacted about your application - check your email’s spam or junk folders for emails from UKVI

Citizenship and Nationality Enquiries team   nationalityenquiries@homeoffice.gov.uk

The Citizenship and Nationality Enquiries team cannot track the progress of your application before the 6 months has passed.

Book your citizenship test or citizenship ceremony

You can book and cancel your citizenship test online (called the ‘Life in the UK’ test).

You need to contact your local council to organise your citizenship ceremony if your citizenship application is successful.

If you already have British citizenship

Find out how to:

• apply to replace or correct your citizenship certificate

• apply for your first British passport

Contact the Citizenship and Nationality Enquiries team

You can contact UKVI’s Citizenship and Nationality Enquiries team if you have a different question about British citizenship or nationality.

Citizenship and Nationality Enquiries
nationalityenquiries@homeoffice.gov.uk
Telephone: 0300 790 6268 - select option 2
Monday to Thursday, 9am to 4:45pm
Friday, 9am to 4:30pm
Find out about call charges

If you’ve not had a response to your email, check your email’s spam or junk folder before contacting UKVI again.

Your answers

Start again

• 1. Where are you contacting UKVI from?: Inside the UK
• 1. Where are you contacting UKVI from?: Change
• 2. What is your question about?: Applying to continue living in the UK (including settled and pre-settled status)
• 2. What is your question about?: Change
• 3. What do you need help with?: Something else
• 3. What do you need help with?: Change
• 4. What are you applying for?: British citizenship or nationality
• 4. What are you applying for?: Change