Contact UK Visas and Immigration for help

Help with the ‘UK Immigration: ID Check’ app

Read the guidance on using the app before you contact UKVI.

Call UK Visas and Immigration

All times are UK local time. The contact centre is closed on bank holidays.

UK Visas and Immigration contact centre
Telephone: +44 (0)300 790 6268 - select option 3
Telephone: +44 (0)203 875 4669, if you are unable to dial 0300 numbers
Monday to Friday, 8am to 8pm
Saturday and Sunday, 9:30am to 4:30pm
Find out about call charges

Christmas and New Year opening hours

Date	Opening hours
Tuesday 24 December 2024	8am to 5pm
Wednesday 25 December 2024	Closed
Thursday 26 December 2024	Closed
Tuesday 31 December 2024	8am to 5pm
Wednesday 1 January 2025	Closed

Your answers

Start again

• 1. Where are you contacting UKVI from?: Inside the UK
• 1. Where are you contacting UKVI from?: Change
• 2. What is your question about?: Applying to continue living in the UK (including settled and pre-settled status)
• 2. What is your question about?: Change
• 3. What do you need help with?: Using the ‘UK Immigration: ID Check’ app
• 3. What do you need help with?: Change