Help with your visa application or other problems
Get help if you have:
- general queries about applying for a visa to come to the UK
- waited longer than the usual processing time for your visa
- technical problems with your application
- made a mistake in your online application
- problems logging into your account or with your password
- problems with making a payment to UKVI online or pending payments
Contact centre staff cannot give you advice about your personal circumstances.
If you’re applying for a British National Overseas (BNO) visa, read the guidance about applying for a BNO visa before you contact UKVI.
Online
Contact UK Visas and Immigration online.
Queries cost £2.74. You will not be charged for any follow-up emails about the same enquiry.
You will get a reply to your query within 5 days, except on Fridays, Saturdays, Sundays and UK public holidays.
If you’ve not had a response within 5 working days, check your email’s spam or junk folder before contacting UKVI again.
By phone
You can get help on the phone with English-speaking staff.
Telephone: +44 (0)300 790 6268 - select option 1
Monday to Friday, 24 hours
Calls cost 69 pence per minute on top of your standard network charges
If you cannot contact UK 0300 numbers, use +44 (0)203 875 4669.
Christmas and New Year opening hours
| Date | Opening times |
|---|---|
| Wednesday 25 December 2024 | Closed |
| Thursday 26 December 2024 | Closed |
| Wednesday 1 January 2025 | Closed |