Child Benefit: general enquiries
Online
Ask HMRC’s digital assistant to find information about:
- claiming Child Benefit
- the High Income Child Benefit Tax Charge
- any change of circumstances for you or your child which may affect your claim
You can use the official HMRC app to manage your Child Benefit claim, including:
- making a new claim
- viewing payment information
- amending your claim
- updating your details
Report a fraudulent claim for Child Benefit
Use the online service to share information with HMRC about possible Child Benefit fraud.
Check when you can expect a reply from HMRC
Find out when you can expect to receive a reply from HMRC to a query or request you’ve made.
If HMRC needs to contact you about anything confidential they’ll reply by phone or post.
Phone
Call HMRC if you have a question about Child Benefit and you cannot find an answer in the HMRC app.
You’ll need your National Insurance number.
HMRC can only discuss your claim with you or someone you have authorised as your representative. A partner or someone else can get general advice but they must be authorised to discuss a claim.
Before you call
The helpline uses speech recognition software, so you will be asked why you are calling HMRC. If you cannot use speech recognition software, find out how to get help from HMRC if you need extra support.
This helpline may also ask you some security questions. Make sure your personal details and address are up to date in your personal tax account or you could fail telephone security. If you do not have a personal tax account, you can set one up.
HMRC may ask if you want to add voice identification to your account. You can find out more in the Voice Identification Privacy Notice.
You can use Relay UK if you cannot hear or speak on the phone, dial 18001 then 0300 200 3100. Find out more on the Relay UK website.
Telephone:
0300 200 3100
Outside UK:
+44 161 210 3086
Opening times:
Our phone line opening hours are:
Monday to Friday: 8am to 6pm
Closed weekends and bank holidays.
Opening times over Christmas and New Year
- Monday 23 December: 8am to 6pm
- Tuesday 24 December: 8am to 4pm
- Wednesday 25 December to Thursday 26 December: closed
- Friday 27 December: 8am to 6pm
- Saturday 28 December to Sunday 29 December: closed
- Monday 30 December to Tuesday 31 December: 8am to 6pm
- Wednesday 1 January: closed
- Thursday 2 January: 8am to 6pm
Post
Write to HMRC if you have a question about Child Benefit and you cannot find an answer in the HMRC app.
HM Revenue and Customs — Child Benefit Office
PO Box 1
Newcastle upon Tyne
NE88 1AA
United Kingdom
If you’re sending a complaint, write ‘complaint’ on the envelope.