National Insurance: general enquiries
Online
Ask HMRC’s digital assistant to find information about:
- checking your contributions
- getting your employment history
If the digital assistant cannot help you, you can ask to transfer to an HMRC adviser if they’re available.
Find your lost National Insurance number
Get your National Insurance number online, find out where else you can find it, or request it to be sent to you by post.
Apply for a National Insurance number
Check if you can apply for a National Insurance number online if you have never had one.
Check your National Insurance record
Check:
- if you’ll benefit from paying voluntary contributions to fill any gaps in your National Insurance record
- how your State Pension forecast will change if you decide to pay voluntary contributions
- if you can pay voluntary contributions online and how much this will cost
Check your State Pension forecast
Find out how much State Pension you could get, when you can get it and if you can increase it.
Tell HMRC if you’ve changed name or address
Tell HMRC if you’ve stopped being self-employed
If HMRC needs to contact you about anything confidential they’ll reply by phone or post.
You can also find out information in:
Phone
Class 1, 2 and 3 National Insurance enquiries
Call HMRC for help and information with:
- Class 1, 2 and 3 National Insurance rates and thresholds
- registering for National Insurance, Income Tax and VAT if you’ve recently become self employed
- statutory payments
- reduced rate National Insurance for married women
- National Insurance statement requests
- employment histories
- National Insurance credits if you’re a parent or carer
- gaps in your National Insurance contributions
- if you should pay National Insurance abroad
- certificates for healthcare abroad
- your National Insurance number
You will not be given your National Insurance number over the phone. It will be posted to you and can take up to 10 working days to arrive.
The quickest way to get your National Insurance number is through your personal tax account.
If you’re calling about a possible National Insurance number scam, report the suspicious phone call, email or text to HMRC.
You can use Relay UK if you cannot hear or speak on the phone, dial 18001 then 0300 200 3500. Find out more on the Relay UK website.
Telephone:
0300 200 3500
Textphone:
0300 200 3519
Outside UK:
+ 44 191 203 7010
Opening times:
Our phone line opening hours are:
Monday to Friday: 8am to 6pm
Closed on weekends and bank holidays.
Opening times over Christmas and New Year
- Monday 23 December: 8am to 6pm
- Tuesday 24 December: 8am to 4pm
- Wednesday 25 December to Thursday 26 December: closed
- Friday 27 December: 8am to 6pm
- Saturday 28 December to Sunday 29 December: closed
- Monday 30 December to Tuesday 31 December: 8am to 6pm
- Wednesday 1 January: closed
- Thursday 2 January: 8am to 6pm
Class 4 National Insurance enquiries
Call HMRC for help with Class 4 National Insurance queries.
You can use Relay UK if you cannot hear or speak on the phone, dial 18001 then 0300 200 3300. Find out more on the Relay UK website.
Telephone:
0300 200 3300
Opening times:
Monday to Friday: 8am to 6pm
Closed on weekends and bank holidays.
Before you call
Before you call, check if you can can find the information you need in the official HMRC app.
If you have contacted us already, check when you can expect a reply.
Be ready to give us your National Insurance number if you have one.
If you have a personal tax account, make sure your details are up to date or you could fail telephone security. If you do not have a personal tax account, check if you can create one.
These helplines uses speech recognition software. If you cannot use speech recognition software or need other help, find out how to get help from HMRC if you need extra support.
We may ask if you want to add voice identification to your account. You can find out more in the Voice Identification Privacy Notice.
Post
Write to HMRC at this address with all National Insurance queries except complaints.
You do not need to include a street name, city name or PO box when writing to this address.
Couriers should use a different address.
PT Operations North East England
HM Revenue and Customs
BX9 1AN
United Kingdom