If you cannot use a telephone and need a different way to contact HMRC

There are other ways to contact HM Revenue and Customs (HMRC) than by telephone. You might need to use another form of contact if:

  • you’re deaf, hearing impaired or hard of hearing
  • you have a speech impairment
  • you use British Sign Language (BSL)
  • you have difficulty using the telephone

Text Service (Relay UK)

Dial 18001 then the relevant contact number to use the Relay UK Text Service.

Example

The ‘Income Tax: general enquiries’ helpline is 0300 200 3300.

Dial 18001 0300 200 3300 to contact the ‘Income Tax: general enquiries’ helpline by text relay.

HMRC also offers a textphone service for some of its helplines.

Webchat

You can contact HMRC’s extra support team using webchat.

If you use British Sign Language (BSL)

You can contact HMRC using a BSL video interpreter from the InterpretersLive! service.

Home visits and appointments

You can ask HMRC’s extra support team for a face-to-face appointment or home visit.

Fill in an online appointment form to arrange a meeting. Once you’ve completed the form, you’ll need to email it to HMRC. The email address is on the online form.