Derivative residence cards

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Report a lost or stolen card

Your card has been lost or stolen

Email BRCLost@homeoffice.gov.uk immediately if your derivative residence card has been lost or stolen. You must include:

  • your full name, date of birth and nationality
  • your contact details
  • your passport number
  • your derivative residence card reference number
  • your police case reference number
  • when, where and how the loss or theft occurred

You must contact the police to report the loss or theft and get a police case reference number.

Your card is damaged

Report a damaged card to BRCError@homeoffice.gov.uk.

Include the following in your email:

  • your full name, date of birth and nationality
  • your contact details
  • your passport number
  • your derivative residence card reference number
  • what the damage is

You can also send this information by post.

Freepost RRYX-GLYU-GXHZ
Returns Unit
PO Box 163
Bristol
BS20 1AB

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