Contact the Disability Service Centre
Get advice or information about a claim you’ve already made for Personal Independence Payment, Disability Living Allowance or Attendance Allowance.
This guide is also available in Welsh (Cymraeg).
Personal Independence Payment (PIP)
Telephone: 0800 121 4433
Textphone: 0800 121 4493
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4433
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 9am to 5pm
Find out about call charges
There’s a different number if you want to make a claim for PIP.
Alternative formats
Call to ask for alternative formats, such as braille, large print or audio CD.
PIP helpline opening times over Christmas and New Year
| Date | Opening times |
|---|---|
| Tuesday 24 December 2024 | Open 9am to 5pm |
| Wednesday 25 December 2024 | Closed |
| Thursday 26 December 2024 | Closed |
| Friday 27 December 2024 | Open 9am to 4pm |
| Monday 30 December 2024 | Open 9am to 5pm |
| Tuesday 31 December 2024 | Open 9am to 5pm |
| Wednesday 1 January 2025 | Closed |
| Thursday 2 January 2025 | Open 9am to 5pm |
Disability Living Allowance (DLA)
If you’ve made a claim for Personal Independence Payment (PIP) and you want to talk about Disability Living Allowance, you need to call the PIP number instead.
DLA helpline - if you were born after 8 April 1948
Telephone: 0800 121 4600
Textphone: 0800 121 4523
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 121 4600
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 9am to 5pm
Find out about call charges
DLA helpline - if you were born on or before 8 April 1948
Telephone: 0800 731 0122
Textphone: 0800 731 0317
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0122
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 8am to 6pm
Find out about call charges
Alternative formats
Call to ask for alternative formats, such as braille, large print or audio CD.
DLA helpline opening times over Christmas and New Year
| Date | Opening times |
|---|---|
| Tuesday 24 December 2024 | Open 9am to 5pm |
| Wednesday 25 December 2024 | Closed |
| Thursday 26 December 2024 | Closed |
| Friday 27 December 2024 | Closed |
| Monday 30 December 2024 | Open 9am to 5pm |
| Tuesday 31 December 2024 | Open 9am to 5pm |
| Wednesday 1 January 2025 | Closed |
| Thursday 2 January 2025 | Open 9am to 5pm |
Attendance Allowance (AA)
Telephone: 0800 731 0122
Textphone: 0800 731 0317
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0122
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 8am to 6pm
Find out about call charges
Alternative formats
Call to ask for alternative formats, such as braille, large print or audio CD.
Attendance Allowance helpline opening times over Christmas and New Year
| Date | Opening times |
|---|---|
| Monday 23 December 2024 | Open 8am to 6pm |
| Tuesday 24 December 2024 | Open 8am to 5pm |
| Wednesday 25 December 2024 | Closed |
| Thursday 26 December 2024 | Closed |
| Friday 27 December 2024 | Closed |
| Monday 30 December 2024 | Open 8am to 6pm |
| Tuesday 31 December 2024 | Open 8am to 5pm |
| Wednesday 1 January 2025 | Closed |
| Thursday 2 January 2025 | Open 8am to 6pm |
Postal address for Personal Independence Payment (PIP)
Freepost DWP PIP 1
Do not write anything except the freepost address on the envelope. You do not need a postcode or a stamp.
Postal address for DLA for adults (aged 16 and over)
If you were born after 8 April 1948
Department for Work & Pensions
Disability Living Allowance
Freepost RUEY-BBKJ-SXJH
Mail Handling Site A
Wolverhampton
WV98 2GJ
If you were born on or before 8 April 1948
Freepost DWP Disability Living Allowance 65
Do not write anything except the freepost address on the envelope. You do not need a postcode or a stamp.
Postal address for DLA for children (under 16)
Freepost DWP DLA Child
Do not write anything except the freepost address on the envelope. You do not need a postcode or a stamp.
If you’ve received a paper form, you can use the envelope included to return it.
Postal address for Attendance Allowance
Freepost DWP Attendance Allowance
Do not write anything except the freepost address on the envelope. You do not need a postcode or a stamp.
Complain about the Disability Service Centre
Contact the Department for Work and Pensions to complain about the Disability Service Centre.