Driving instructor suspension: your rights

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The decision on your compensation claim

You’ll get a letter from the Driver and Vehicle Standards Agency (DVSA) within 28 days to either:

  • tell you you’re being paid the amount you claimed for or a different amount
  • ask for more information to prove your claim
  • ask permission to go to a third party to prove your claim
  • tell you the claim has not been allowed

When you’ll get your payment

You’ll get the payment within 45 days of DVSA telling you that you’re going to be paid.

You must give any new information you find that’s relevant to your claim within 6 years of getting your compensation. You must do this within 1 month of finding it.

Interim payments

You can get an interim payment:

  • if you’re in special situations, for example significant financial hardship
  • for part of the claim if it can be easily and quickly checked

If more information is needed

You must send any extra information DVSA needs within 28 days. This can be extended in special situations.

You must sign a statement to say the information is true to the best of your knowledge when you send it.

Not giving more information

You should tell DVSA in writing if you cannot give the extra information, and the reason why. DVSA will do whatever it can to process the claim if this happens.

Your claim can be delayed if the extra information is not available, or you do not give it.

The part of the claim that needs the extra information can be rejected.

After you’re asked for more information

DVSA will write to you within 28 days of either:

  • getting the extra information
  • the deadline for giving the extra information running out

The letter from DVSA will either:

  • tell you you’re being paid the amount you claimed for or a different amount
  • ask for more information to prove your claim
  • tell you the claim has not been allowed

Appeal against the decision

You can appeal to the transport tribunal if you disagree with:

  • the decision that you cannot get compensation
  • the amount of compensation you’re going to get

You must appeal within 28 days of DVSA telling you its decision.

Decisions the tribunal can make

The tribunal can:

  • refuse your appeal
  • allow your appeal
  • give its own decision on how much you get
  • refer your case back to DVSA to reconsider
View a printable version of the whole guide

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