Appointment to check your benefit payment

You may get a phone call from a Department for Work and Pensions (DWP) officer to check that your benefit payment is correct. The reason is to collect national statistics on the benefits system.

This page is also available in Welsh (Cymraeg).

A Performance Measurement review officer may phone you if you’re claiming:

  • Carer’s Allowance
  • Housing Benefit
  • Pension Credit
  • Personal Independence Payment (PIP)
  • State Pension
  • Universal Credit

Your name is selected at random to be checked.

You’ll get a letter in advance telling you the date and time of the phone call.

What to expect

The officer will ask you some security questions to confirm your identity.

They may also ask you to send documents about money, savings and rent, for example:

  • payslips
  • bank, building society or Post Office accounts
  • rent book or tenancy agreement
  • benefits and tax credit awards

You can send original or copies of documents to support your review. The officer will tell you what you need to do.

Phone calls usually last up to an hour but may be longer.

You can reschedule the phone call if you need to.

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