The technology-led transformation of competition and consumer agencies 2022 (CMA)
A discussion paper from the CMA
Abstract
This discussion paper discusses technology-led change in competition and consumer agencies driven by the formation of data and technology units and the hiring of ‘technologists’. It focuses primarily on the experience of the Data, Technology and Analytics (DaTA) unit in the UK’s Competition and Markets Authority (CMA).
The paper explains how the unit has grown to include the disciplines of data science, engineering, technology insight, behavioural science, eDiscovery and digital forensics as well as highlights how the unit has brought value to cases, and draws lessons for how similar units can succeed. It also outlines the main issues and design choices when founding a data and technology unit in an agency and considers how competition and consumer work will be affected, including two potential gamechanger impacts of hiring technologists
The discussion paper represents the views of the individual author, and should not be taken to represent the collective view of the CMA.
Citation
CMA, The technology-led transformation of competition and consumer agencies, 2022.