Macao
Getting help
The Foreign, Commonwealth & Development Office (FCDO) cannot provide tailored advice for individual trips. Read this travel advice and carry out your own research before deciding whether to travel.
Emergency services in Macao
Telephone: 999 (ambulance, fire, police)
Contact your travel provider and insurer
Contact your travel provider and your insurer if you are involved in a serious incident or emergency abroad. They will tell you if they can help and what you need to do.
Refunds and changes to travel
For refunds or changes to travel, contact your travel provider. You may also be able to make a claim through insurance. However, insurers usually require you to talk to your travel provider first.
Find out more about changing or cancelling travel plans, including:
- where to get advice if you are in a dispute with a provider
- how to access previous versions of travel advice to support a claim
Tourism Crisis Management Office
Contact the Macao Tourism Crisis Management Office on (853) 2833 3000 (24-hour hotline) for immediate and general tourism advice in English.
Support from FCDO
FCDO has guidance on staying safe and what to do if you need help or support abroad, including:
- finding English-speaking lawyers, funeral directors and translators and interpreters in Macao
- dealing with a death in Macao
- being arrested or imprisoned in Macao
- getting help if you’re a victim of crime
- what to do if you’re in hospital
- if you’re affected by a crisis, such as a terrorist attack
Contacting FCDO
Follow and contact FCDO travel on Twitter, Facebook and Instagram. You can also sign up to get email notifications when this travel advice is updated.
You can also contact FCDO online.
Help abroad in an emergency
If you’re in Macao and you need emergency help from the UK government, contact the British Consulate General in Hong Kong who help British nationals in Macao.
FCDO in London
You can call FCDO in London if you need urgent help because something has happened to a friend or relative abroad.
Telephone: 020 7008 5000 (24 hours)
Risk information for British companies
The Overseas Business Risk service offers information and advice for British companies operating in Macao on how to manage political, economic, and business security-related risks.