Sudan
Getting help
The Foreign, Commonwealth & Development Office (FCDO) cannot provide tailored advice for individual trips. Read this travel advice and carry out your own research before deciding whether to travel.
Emergency services in Sudan
Telephone: 999 (ambulance, fire, police)
Emergency services in Sudan have been severely impacted by the conflict and are often unresponsive.
Contact your travel provider and insurer
Contact your travel provider and your insurer if you are involved in a serious incident or emergency abroad. They will tell you if they can help and what you need to do.
Refunds and changes to travel
For refunds or changes to travel, contact your travel provider. You may also be able to make a claim through insurance. However, insurers usually require you to talk to your travel provider first.
Find out more about changing or cancelling travel plans, including:
- where to get advice if you are in a dispute with a provider
- how to access previous versions of travel advice to support a claim
Support from FCDO
FCDO has guidance on staying safe and what to do if you need help or support abroad, including:
- finding English-speaking lawyers and translators and interpreters in Sudan
- dealing with a death in Sudan
- being arrested or imprisoned in Sudan
- getting help if you’re a victim of crime
- what to do if you’re in hospital
- if you’re affected by a crisis, such as a terrorist attack
Contacting FCDO
Follow and contact FCDO travel on Twitter, Facebook and Instagram. You can also sign up to get email notifications this travel advice is updated.
You can also contact FCDO online.
Help abroad in an emergency
The British Embassy in Khartoum is temporarily closed due to the conflict, and there are no British consular staff in Sudan. Our ability to provide help is severely limited. We cannot provide in-person support inside Sudan.
If you’re a British national in Sudan, you can call our 24/7 telephone helpline: +44 1908 516 666. Select option 2 for consular services for British nationals.
FCDO in London
You can call FCDO in London if you need urgent help because something has happened to a friend or relative abroad.
Telephone: 020 7008 5000 (24 hours)