Open call for evidence

Integrated National Transport Strategy: a call for ideas

Published 28 November 2024

Applies to England

Integrated National Transport Strategy – a call for ideas

The Department for Transport is developing a strategy which will set the high-level direction for how transport should be designed, built and operated in England over the next 10 years.

It will set out a single national vision which will:

• put people who use transport and their needs at its heart
• empower local leaders to deliver integrated transport solutions that meet the needs of their local communities

Full list of questions 

This list of questions is provided to give you an overview of what we are asking.

It includes different questions for members of the public, people who work in transport and transport organisations.

See the Ways to respond section on the GOV.UK homepage for this call for ideas for a form so you can answer the questions that apply to you.

Questions for frontline transport workers 

By frontline transport worker we mean people working in any part of the transport industry – air, maritime, road or rail, passenger or freight.

If you are a frontline transport worker, we are asking for your views on specific frontline working issues only. If you wish to give views on your personal experience of the transport network generally, you can submit a separate response as a member of the public.

What sector do you work in? 

• Road 
• Rail 
• Aviation 
• Maritime 
• Another sector (specify) 

What is your is frontline transport role?  

Do you work within England? 

• Yes 
• No 
• Prefer not to say 

If you work within England, what region do you work in? 

• North East 
• North West 
• Yorkshire and the Humber 
• East Midlands 
• West Midlands 
• East of England 
• London 
• South East 
• South West 
• Across different regions
• Prefer not to answer 

If you work within England, how would you best describe the area you work in? 

• Urban (town or city) 
• Suburban 
• Rural 
• No fixed region
• Prefer not to answer 

As a frontline worker, do you currently experience any challenges with the transport network that affect your ability to carry out your role? 

• Yes 
• No 
• Don’t know 

If yes, what challenges do you currently experience with the transport network that affect your ability to carry out your role? 

What changes to the transport network, if any, would improve your ability to carry out your role? 

In your opinion, how could the transport network be better ‘joined-up’? 

Data in the context of the next question can mean having better information about journeys, such as but not limited to departure times, journey planning, traffic information, accessibility information.  

How could data be used to improve the transport network?

Technology in the context of the next question can mean new and innovative ways to complete journeys, for example the use of autonomous vehicles, electric scooters, e-hailing rides. 

How could technology be used to improve the transport network? 

How, if at all, would you improve the way decisions are made about the transport network? 

Any other comments? 

Questions for members of the public

This list of questions is provided to give you an overview of the questions we are asking members of the public.

See the Ways to respond section on the GOV.UK homepage for this call for ideas for a form so you can answer these questions.

How old were you on your last birthday? 

• Less than 11 years old 
• 11 to 16 years old 
• 17 to 20 years old 
• 21 to 29 years old 
• 30 to 39 years old 
• 40 to 49 years old 
• 50 to 59 years old 
• 60 years or above 
• Prefer not to answer 

Your gender is best described as? 

• Male 
• Female 
• Non-binary 
• Transgender female 
• Transgender male 
• Another gender type not listed (specify) 
• Prefer not to answer 

Your ethnicity is best described as? 

• Asian or Asian British 
• Black: Black British, Caribbean or African 
• Mixed or multiple ethnic groups 
• White: England, Welsh, Scottish, Northern Irish or British 
• Other ethnic group (specify) 
• Prefer not o answer

What is the highest level of education you have completed? 

• No formal qualifications 
• One to four GCSE passes (grade A*-C or grade 4 and above) and any other GCSEs at other grades, or equivalent qualifications 
• Five or more GCSE passes (grade A*-C or grade 4 and above) or equivalent qualifications 
• Apprenticeships 
• Two or more A Levels or equivalent qualifications 
• Higher National Certificate, Higher National Diploma, bachelor’s degree or post-graduate qualifications 
• Other (for example vocational or work-related qualifications) (specify) 
• Prefer not to answer

Do you have any disability or long-standing health problem that makes it difficult for you to use the transport network? 

• Yes 
• No 
• Prefer not to say 

If yes, what transport modes does your disability or long-standing health problem make difficult to use (multiple answer)?

• Walking 
• Cycling 
• Bus, mini-bus or coach 
• Train, tram or local metro service 
• Car 
• Other (specify) 

Do you live within England? 

• Yes 
• No 
• Prefer not to say 

If you live within England, what region do you live in? 

• North East 
• North West 
• Yorkshire and the Humber 
• East Midlands 
• West Midlands 
• East of England 
• London 
• South East 
• South West 
• Prefer not to answer 

If you live within England, how would you best describe the area you live in? 

• Urban (town or city) 
• Suburban 
• Rural 
• Prefer not to answer 

In the last 6 months, how often have you used a car, van, motorcycle or moped (not e-bike)?  

• At least once a day 
• Less than once a day but at least 3 times a week 
• Once or twice a week 
• Less than once a week but more than twice a month 
• Once or twice a month 
• Less than once a month 
• Never 
• Don’t know 
• Prefer not to answer 

If yes, what changes, if any, would improve your experience when using a car, van, motorcycle or moped (not e-bike)? 

If never, why have you not used a car, van, motorcycle or moped (not e-bike) in the last 6 months? 

In the last 6 months, how often have you used the train, underground, metro or tram?  

• At least once a day 
• Less than once a day but at least 3 times a week 
• Once or twice a week 
• Less than once a week but more than twice a month 
• Once or twice a month 
• Less than once a month 
• Never 
• Don’t know 
• Prefer not to answer 

If yes, what changes, if any, would improve your experience when using the train, underground, metro or tram? 

If never, why have you not used the train, underground, metro or tram in the last 6 months? 

In the last 6 months, how often have you used the bus, minibus or coach 

• At least once a day 
• Less than once a day but at least 3 times a week 
• Once or twice a week 
• Less than once a week but more than twice a month 
• Once or twice a month 
• Less than once a month 
• Never 
• Don’t know 
• Prefer not to answer 

If yes, what changes, if any, would improve your experience when using the bus, minibus or coach? 

If never, why have you not used the bus, minibus or coach in the last 6 months? 

In the last 6 months, how often have you used a bike, e-bike or e-scooter? 

• At least once a day 
• Less than once a day but at least 3 times a week 
• Once or twice a week 
• Less than once a week but more than twice a month 
• Once or twice a month 
• Less than once a month 
• Never 
• Don’t know 
• Prefer not to answer 

If yes, what changes, if any, would improve your experience when using a bike, e-bike or e-scooter? 

If never, why have you not used a bike, e-bike or e-scooter in the last 6 months? 

‘Wheeling’ includes using a wheelchair, powered wheelchair, mobility scooter or rollator. 

What changes, if any, would improve your experience when walking or wheeling? 

Are there any other modes of transport you would like to comment on? 

• Yes 
• No 
• Prefer not to say 

If yes, what additional comments do you have on other modes of transport? 

When planning your journey, where do you get your travel information from?  

• Google maps 
• Citymapper 
• Waze 
• Bus applications or websites
• Train applications or websites (for example Trainline and National Rail)  
• Local multi-modal applications or websites (for example Transport for London and the Bee Network) 
• Another source (specify) 

How accurate or inaccurate is the information you receive about your travel? 

• Very accurate 
• Accurate 
• Neither accurate or inaccurate 
• Inaccurate 
• Very inaccurate 
• Don’t know 

What additional information would you need to improve your journey? 

How satisfied or dissatisfied are you with the transport network overall? 

• Very satisfied 
• Satisfied 
• Neither satisfied, nor dissatisfied 
• Dissatisfied  
• Very dissatisfied 
• Don’t know 

In your opinion how best could the transport network be better ‘joined-up’ (select your 2 most important options)? 

• Timetable alignment between modes, for example bus and train timetables match-up 
• Using ‘one ticket’ across multiple modes of transport 
• Better journey information on the best routes to your destination, combining multiple modes of transport 
• Better information that helps you on your journey, for example clear signage, information about disruption 
• Better interchanges between journey legs, for example, combining rail and bus stations 
• Another option (specify) 

Technology in the context of the next question can mean new and innovative ways to complete your journey, for example the use of autonomous vehicles, electric scooters, e-hailing rides and so on. 

What ways if any, can you think of how technology could be used to improve your experience with the transport network? 

How, if at all, would you improve the way decisions are made about the transport network? 

Any other comments? 

Questions for organisations 

This list of questions is provided to give you an overview of the questions we are asking transport organisations.

See the Ways to respond section on the GOV.UK homepage for this call for ideas for a form so you can answer these questions.

What is the name of your organisation? 

We would like to have further contact with you on this subject beyond this call for ideas. This communication will principally be by email. 

You are: 

• not content to continue contact 
• content to continue contact via email (specify email)  

What is the approximate total number of employees in your organisation? 

• 1 
• 2 to 9 
• 10 to 49 
• 50 to 249 
• 250 to 499 
• 500 to 1,000 
• Above 1000 (specify) 

What best describes your organisation? 

• Charity 
• Non-government organisation 
• Transport operator 
• Other transport organisation 
• Housing organisation 
• Technology organisation 
• Data organisation 
• Government department 
• Government arm’s length body 
• Local government 
• Public affairs 
• Consultancy 
• Academia 
• Research 
• Another type of organisation (specify) 

In your opinion, how could the transport network be better ‘joined-up’? 

Data in the context of the next question can mean having better information about journeys, such as but not limited to departure times, journey planning, traffic information and accessibility information.  

How could data be used to improve the transport network? 

Technology in the context of the next question means new and innovative ways to complete journeys, for example but not limited to the use of autonomous vehicles, electric scooters and e-hailing rides. 

How could technology be used to improve the transport network? 

How, if at all, would you improve the way decisions are made about the transport network? 

Any other comments?

How to respond 

The easiest way to respond to this call for ideas is via the online questionnaire. That allows you to save your progress, so you can start your response then save it and come back to it later.

See the Ways to respond section on the GOV.UK homepage for this call for ideas for a link to the online questionnaire and other ways you can respond.

The call for ideas period began on the 28 November 2024 and will run until 11:59pm on 30 January 2025. Please ensure that your response reaches us before the closing date. 

When responding, please state whether you are responding as an individual or representing the views of an organisation. If responding on behalf of a larger organisation, please make it clear who the organisation represents and, where applicable, how the views of members were assembled.  

What will happen next 

Responses to this call for ideas will be considered in the drafting of the Integrated National Transport Strategy. 

If you have any questions about this call for ideas, contact INTS@dft.gov.uk.

Freedom of information and confidentiality 

Information provided in response to this call for evidence, including personal information, may be subject to publication or disclosure in accordance with the Freedom of Information Act 2000 (FOIA) or the Environmental Information Regulations 2004. 

If you want information that you provide to be treated as confidential, please be aware that, under the FOIA, there is a statutory Code of Practice with which public authorities must comply and which deals, amongst other things, with obligations of confidence. 

In view of this, it would be helpful if you could explain to us why you regard the information you have provided as confidential. If we receive a request for disclosure of the information, we will take full account of your explanation, but we cannot give an assurance that confidentiality can be maintained in all circumstances. An automatic confidentiality disclaimer generated by your IT system will not, of itself, be regarded as binding on the Department for Transport (DfT). 

DfT will process your personal data in accordance with the Data Protection Act (DPA) and in the majority of circumstances this will mean that your personal data will not be disclosed to third parties.

Data protection 

This call for ideas is seeking ideas from the public and organisations to feed into the INTS. The INTS will set the high level direction for how transport should be designed, built and operated in England over the next 10 years.

Your personal data collected through this call for ideas is processed in line with our online forms, surveys and consultations privacy notice.

In addition to the privacy information provided in the above linked notice, we are collecting the following demographic data:

• your age group
• your gender
• your ethnicity
• your level of education
• information relating disabilities or long-standing health conditions
• the region you live in and whether you live in urban or rural area

This information is required to consider needs of different demographic groups to help eliminate discrimination, advance equality of opportunity, and foster good relations between people with different backgrounds. Demographic data are not stored alongside your name and contact details. This means the department will be unable to directly identify you in your responses. 

As we are processing your special category data, a further section of the UK GDPR applies in addition to the lawful basis outlined in the above linked notice: 

Article 9(2)(g)  – substantial public interest, equality of opportunity or treatment.

Public Sector Equality Duty

The Public Sector Equality Duty (PSED) (s. 149 of the Equality Act 2010) requires public authorities, in carrying out their functions, to have due regard to the need to achieve the objectives set out under s149 of the Equality Act 2010. 

Equality impacts will be further explored as individual policies for the Integrated National Transport Strategy are developed. 

We invite comment on how the integrated national transport strategy could further achieve the objectives as set out under s149 of the Equality Act 2010 to: 

• eliminate discrimination, harassment, victimisation, and any other conduct that is prohibited by or under the Equality Act 2010 
• advance equality of opportunity between persons who share a relevant protected characteristic and persons who do not share it 
• foster good relations between persons who share a relevant protected characteristic and persons who do not share it

Request another format

The easiest way to respond to the consultation is to use the online form – see the Ways to respond section on the GOV.UK homepage for this call for ideas.

The online form allows you to save your progress if you don’t want to complete your response in one go.

If you don’t want to use the online form, you can email INTS@dft.gov.uk to request a Word copy of the response form.