Closed call for evidence
Sale of Oasis concert tickets by Ticketmaster
Call for evidence description
We’re concerned fans trying to buy Oasis tickets through Ticketmaster may not have been given clear information about ticket prices.
As a result, we have opened an investigation into Ticketmaster and are gathering evidence to consider whether they have broken the law.
As part of this, we wanted to know:
- if you were given clear and timely information throughout the purchase process, including about the price you would have to pay
- if it was clear that tickets could be subject to so-called ‘dynamic pricing’ (where the price varies in response to levels of demand), and how this would work
- when Ticketmaster made clear what the final price you had to pay was
- how long you were given to decide whether to buy tickets, and whether you felt under pressure to decide in a short period of time
- if you experienced technical difficulties that meant you could not purchase tickets
This call for evidence has now closed. Thank you to everyone who shared their experience with us. Please visit our case page for more information on our investigation.