Open call for evidence

Sale of Oasis concert tickets by Ticketmaster

Call for evidence description

We’re concerned fans trying to buy Oasis tickets through Ticketmaster may not have been given clear information about ticket prices.

As a result, we have opened an investigation into Ticketmaster and are gathering evidence to consider whether they have broken the law.

As part of this, we want to know:

if you were given clear and timely information throughout the purchase process, including about the price you would have to pay
if it was clear that tickets could be subject to so-called ‘dynamic pricing’ (where the price varies in response to levels of demand), and how this would work
when Ticketmaster made clear what the final price you had to pay was
how long you were given to decide whether to buy tickets, and whether you felt under pressure to decide in a short period of time
if you experienced technical difficulties that meant you could not purchase tickets

If you experienced any of these, we want to hear from you.

Published 5 September 2024