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Decision makers’ guide: staff guide
Guidance for DWP staff who make decisions about benefits, pensions and allowances.
This guidance is for DWP staff who make decisions about benefits and pensions. It helps them make decisions that are accurate and consistent.
The introduction of Universal Credit and Personal Independence Payment affects the guidance DWP staff use.
DWP decision makers now use Advice for decision making (instead of the DMG) for decisions that involve:
- Universal Credit
- Personal Independence Payment
- contribution-based Jobseeker’s Allowance and contribution-based Employment and Support Allowance for people who are eligible for Universal Credit
Why we publish this guide
We publish this guide to help people understand how we make decisions.
Information for claimants
Information for claimants about eligibility and how to claim: