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HMRC complaints and appeals: detailed information

Guidance for HMRC complaints and appeals. Including how to complain and how to disagree with or appeal a decision.

• From: HM Revenue & Customs
• Published: 8 February 2024

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Complain about HMRC service

• Complain about HMRC
• Tax credits: appeals and complaints
• Child Benefit complaints
• Complain about serious misconduct by HMRC staff
  • 3 September 2024
  • Guidance

Disagree or appeal a tax decision

• Disagree with a tax decision or penalty
• Use alternative dispute resolution to settle a tax dispute
  • 24 January 2024
  • Guidance
• Appeal to the tax tribunal

Disagree or appeal another HMRC decision

• Tax credits: appeals and complaints
• Appeal a benefit decision
• Appeal a National Insurance credits decision (CA82)
  • 8 April 2015
  • Form

Published 8 February 2024