Investment Management System: access, guidance and support
The Investment Management System is used by Homes England partners to submit bids for funding under the Affordable Homes Programme.
About the Investment Management System (IMS)
Investment Management System (IMS) closure arrangements
To allow greater time for the processing of schemes and programme management in the run up to year end, we will be extending the opening hours of IMS.
From Friday 1 March to Wednesday 27 March, the opening hours will be extended from 8am to 8pm, Monday to Friday. Exceptions will be the agreed change release dates and any other extra emergency release dates.
On Thursday 28 March, IMS will close to users at Noon to allow completion of the year end activities and will reopen on Tuesday 2 April by 2pm.
IMS will be supported during office hours and the Homes England service desk will be open from 8am to 6pm, Monday to Friday. The second line IMS user support will be open from 10am to 4pm.
Payments will continue to be paid within normal timescales during year end close and re-open.
To ensure system issues are not missed during year end, you can log IMS issues with the Homes England Service Desk on 01908 353604 or by sending an e-mail to servicedesk@homesengland.gov.uk. Please ensure you include all the required information in the email, with screenshots where appropriate, to help us deal with calls efficiently.
Any questions about the data being entered in IMS or policy should be first directed to your Homes England lead in the relevant area office.
The Investment Management System (IMS) enables Homes England partners to submit and view the progress of their bids for funding. These pages provide guidance and information on:
- how to register to use IMS
- how to access IMS
- how to use IMS
Contact for support
IMS will be supported during office hours and the Homes England service desk will be open from 8am to 6pm, Monday to Friday. The second line IMS user support will be open from 10am to 4pm.
Any questions about the data being entered in IMS or policy should be first directed to your Homes England lead in the relevant area office.
You can log IMS issues with the Homes England service desk. Please ensure you include all the required information in the email, with screenshots where appropriate, to help us deal with calls efficiently.
Phone: 01908 353604 Email: servicedesk@homesengland.gov.uk
Documents
Updates to this page
Published 17 May 2011Last updated 5 March 2024 + show all updates
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Added information on the extended opening hours of IMS.
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updated info on closure arrangements.
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We have added information about the IMS reopening
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We have added information about the extended hours and closure arrangements for IMS in March / April 2020
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We have added a note and link to more information about the changes to IMS operating hours in December 2019 - January 2020
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We have added the Investment Management System (IMS) closure arrangements - end of year 2019
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IMS opening hours notice for year end.
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Changes to opening hours for IMS
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First published.