Collection

Modernised court and tribunal services

This collection showcases ten case studies across crime, civil, family, tribunals and cross-cutting services, demonstrating how HMCTS’ digital transformation has improved access to justice for all users.

• From: HM Courts & Tribunals Service
• Published: 24 March 2025

We’ve made justice more accessible, efficient and user-friendly.

Each case study provides insight into service development, key achievements, user feedback, and practical information on accessing these services. 

Explore our case studies to discover how these digital innovations are reducing paperwork, speeding up processes, and making justice more accessible - whether you’re a legal professional, judicial office holder, member of court or tribunal staff or a member of the public navigating the justice system.

Case studies

• ATCM: Over 1 million Single Justice Procedure cases moved from paper to digital
  • 24 March 2025
  • Case study
• Common Platform: a modern digital case management system for the criminal justice system
  • 24 March 2025
  • Case study
• Courts and Tribunals Service Centres: supporting users through centralised systems and teams
  • 24 March 2025
  • Case study
• Easier to apply, speedier processing and fewer hearings: how we made immigration appeals simpler, faster and more accessible
  • 24 March 2025
  • Case study
• From paper to digital: bringing more peace of mind to separating couples
  • 24 March 2025
  • Case study
• How we made workplace justice simpler, faster and more accessible for everyone
  • 24 March 2025
  • Case study
• Less paper, better data, quicker transfer of information – how a digital tribunals system is improving the appeals process
  • 24 March 2025
  • Case study
• Modern justice for all: Our Online Civil Money Claims reformed service helps more people settle disputes away from the courtroom
  • 24 March 2025
  • Case study
• Modernising probate: easing the most challenging times through innovation
  • 24 March 2025
  • Case study
• Scheduling and listing: using technology to co-ordinate resources more effectively
  • 24 March 2025
  • Case study

Published 24 March 2025