Consultation outcome
Annex 2: List of respondents
Updated 29 February 2024
Applies to England
© Crown copyright 2024
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This publication is available at https://www.gov.uk/government/consultations/consultation-on-the-consumer-standards/annex-2-list-of-respondents
1. Statutory consultation on the consumer standards February 2024
The table below shows the organisations and individual respondents to the consumer standards consultation. Where the response was on behalf of an organisation, the organisation’s name is given rather than the individual who completed the response. We have only shared the names of individual respondents where they gave consent for their names to be shared.
If you wish your name to be removed from the list of respondents, please email us at enquiries@rsh.gov.uk or call us on 0300 124 5225.
| A2Dominion Group |
| Abbeyfield Southern Oaks |
| Accent Housing |
| ACORN the Union |
| Addressing Domestic Abuse |
| Alpha Living |
| Altair |
| Anchor |
| Anthony Collins Solicitors LLP |
| Arawak Walton Housing Association |
| Ashfield District Council |
| Ashford Borough Council |
| Ashton Pioneer Homes |
| Association of Retained Council Housing |
| Aster Group |
| Babergh and Mid Suffolk District Councils |
| Barnsley MBC/Berneslai Homes |
| Bassetlaw District Council |
| BCP Homes Involved Residents |
| Believe Housing |
| Belle Isle Tenant Management Organisation |
| Bernicia Group |
| Bespoke Supportive Tenancies Ltd |
| Bevan Brittan |
| Beyond Housing Limited |
| Birkenhead Forum Housing Association |
| Birmingham City Council |
| Black Country Housing Group |
| BME London Landlords Tenants Forum |
| Bolsover District Council |
| Bolton at Home |
| Bournemouth Churches Housing Association |
| Bpha |
| Braintree District Council |
| Brent Council |
| Brighter Places - resident engagement panel |
| Brighton & Hove City Council |
| Bristol City Council |
| Broadland Housing Association |
| Bromford Group |
| Broxtowe Borough Council |
| Bury Council |
| Cambridge City Council |
| Cambridge Housing Society |
| Campbell Tickell |
| Cannock Chase Council |
| Castle Point Council |
| Castles & Coasts Housing Association |
| Central Bedfordshire Council |
| Cheshire West and Chester Council |
| CHP |
| Church Army Marylebone Project |
| CIH |
| Citizen |
| City of Doncaster Council |
| City of Wolverhampton Council |
| City of York Council |
| Clarion |
| Coastline Housing Ltd |
| Cobalt Housing |
| Community Gateway Association |
| Community Housing (Strategic Tenant Group) |
| Community Housing |
| Community Housing Associations North West |
| Confederation of Co-operative Housing |
| Connexus Homes Ltd |
| Cornwall Council plus Cornwall Housing Ltd (ALMO) |
| Cornwall Housing Ltd Tenant’s Forum |
| Cottsway Housing Association |
| Crawley Borough Council |
| Crawley Homes, Tenant and Leaseholder Action Panel |
| Crisis |
| Crosby Housing Association |
| Curo Places Limited |
| Customer Assurance Team - Home Group (Weaver Vale Housing Trust) |
| Dacorum Borough Council |
| Darlington Borough Council Tenants Panel |
| David Tolson Partnership Ltd (DTP) |
| Disruptive Innovators Network |
| Dolphin Living Limited |
| Dorchester Almshouses |
| East Devon District Council |
| East Suffolk council |
| Eastbourne Borough Council and Lewes District Council |
| Eastleigh Borough Council |
| Eastlight Community Homes |
| Elim Housing Association |
| EMH |
| Enfield Tenants’ Customer Voice |
| Epping Forest District Council |
| Exeter City Council |
| Fairhive Homes |
| Fairoak Housing Association |
| Falcon Housing Association C.I.C |
| Family Housing Association (Birkenhead & Wirral) Ltd |
| First Choice Homes Oldham |
| First Choice Homes Oldham Customer Voice Panel. |
| First Priority Housing Association |
| Flagship Housing Group |
| Folkestone & Hythe District Council |
| ForHousing |
| Four Million Homes/CCH |
| Framework Housing Association |
| Friends, Families and Travellers |
| G15 |
| G15 Involved Residents |
| g320 |
| Gateshead Council Tenant Group |
| Gateway Housing Association |
| Gentoo |
| Gloucester Charities Trust |
| Gloucester City Homes |
| Grand Union Housing Group |
| Granville Community Homes |
| Gravesham Borough Council |
| Great Places Housing Group |
| Great Yarmouth Borough Council |
| Greatwell Homes |
| Habinteg |
| Hackney |
| Halton Housing |
| Hammersmith and Fulham |
| Hammersmith and Fulham Engagement Reset Sub Group |
| Harlow Poors Charities [Godsafe Almshouses] |
| Harrogate Housing Association |
| Harrow Churches Housing Association |
| Hastoe Housing Association |
| Havebury Housing Partnership |
| Healthier Housing Partnership |
| Heylo Housing |
| High Peak Borough Council |
| Hightown Housing Association |
| Hilldale Housing Association |
| Hinckley and Bosworth Borough Council |
| Home Group |
| Homes for Cathy |
| Homes in Sedgemoor |
| Honeycomb Group |
| Housing 21 |
| Housing for Women |
| HQN |
| Hull City Council |
| Hull Tenants’ Forum |
| Humphrey Booth Housing Charity |
| Hundred Houses Society |
| Hyde Housing Resident feedback |
| Inclusion Group |
| Incommunities |
| Independence Support |
| Independent Housing Scrutiny Panel of Bristol City Council Forum |
| Innisfree HA |
| Insight Customer Scrutiny Group |
| Involved L&Q residents |
| Involved Residents of Northamptonshire Partnership Homes |
| Ipswich Borough Council |
| Irwell Valley Homes |
| Island Cottages Ltd |
| Islington & Shoreditch Housing Association |
| St John’s Homes |
| Jigsaw Homes Group Limited |
| Johnnie Johnson Housing |
| Karbon Homes Limited and 54 North Homes Limited |
| Karbon Homes/54 North Homes Customer Responses |
| Kensington and Chelsea Scrutiny Group (Notting Hill Genesis) |
| Kirklees Council |
| L&Q |
| L&Q Waterman Apartments Residents Association |
| Lancaster City Council |
| Learning Disability and Autism Housing Network |
| Leeds City Council |
| Legal & General Affordable Homes |
| Leicester City Council |
| Lench’s Trust |
| Lewisham Council, Lewisham Homes, Regenter B3 and Five Ways and Ewart Road TMOs. |
| Lincolnshire Rural Housing Association |
| Liverpool City Region Housing Association Group |
| LiveWest Homes |
| Livv Housing Group |
| Local Government Association |
| Local Space |
| London Borough of Camden |
| London Borough of Croydon |
| London Borough of Enfield |
| London Borough of Haringey |
| London Borough of Harrow |
| London Borough of Lambeth |
| London Borough of Redbridge |
| London Borough of Sutton |
| London Borough of Tower Hamlets |
| London Councils |
| London Tenants Federation |
| Longhurst Group |
| Lune Valley Rural Housing Association |
| Luton Borough Council |
| Magenta Living |
| Magna Housing |
| Manchester City Council |
| Marlborough & District HA |
| Metropolitan Thames Valley Housing |
| MHS Customer Scrutiny Panel |
| MHS Homes Group and Heart of Medway Housing Association |
| Mid Devon District Council |
| Midland Heart |
| Millbank Estate Management Organisation Limited |
| Milton Keynes City Council |
| Moat Homes Limited |
| MSV Housing |
| MTVH Customer Council |
| Muir Group Housing Association |
| National Federation of ALMOs |
| National Federation of Tenant Management Organisations (NFTMO) |
| National Housing & Domestic Abuse Policy & Practice Group |
| New Venture Housing Co-operative Ltd |
| Newcastle City Council |
| Newlon Housing Trust |
| National Housing Federation |
| North Kesteven District Council |
| North London Muslim Housing Association Ltd |
| North Northamptonshire Council |
| North Tyneside Council |
| North West Leicestershire District Council |
| Northern Housing Consortium |
| Notting Hill Genesis |
| Nottingham City Council |
| Nottingham Community Housing Association |
| NSAH (Alliance Homes) Ltd |
| Ocean Housing Ltd |
| One Manchester Limited |
| Ongo Homes Ltd |
| Onward Homes |
| Orbit |
| Origin Housing |
| Orwell Housing |
| Oxford City Council |
| P3 Housing |
| PA Housing |
| Papworth Trust |
| Paradigm Housing Group |
| Peabody |
| Peter Bedford Housing Association |
| Phoenix Community Housing |
| Pivotal Housing Associations |
| Places for People |
| Placeshapers |
| Platform Housing Group |
| Platform Housing Group’s Scrutiny Panel |
| Plus Dane Housing (Customer group) |
| Plus Dane Housing |
| Plymouth Community Homes |
| Portsmouth City Council |
| Progress Housing Group |
| Reading Borough Council |
| Red Kite Community Housing |
| Red Kite Community Housing (Resident Representative Team) |
| ReSI Homes |
| Resident Scrutiny Group (for the Abri Group) |
| Resolve |
| Richmond Council |
| Richmond Housing Partnership |
| Riverside Group Limited |
| Rochdale Boroughwide Housing |
| Rother District Council |
| Rotherham Metropolitan Borough Council |
| Royal Airforces Housing Association Ltd |
| Royal Borough of Kensington and Chelsea |
| Royal Borough of Kingston |
| Royal Institution of Chartered Surveyors (RICS) |
| Saffron Housing Trust Ltd |
| Sage Homes |
| Salford City Council |
| Salix Homes Ltd |
| Salvation Army Housing Association (Saha) |
| Sanctuary |
| Sandwell Community Information and Participation Services ltd |
| Sandwell Council |
| SCC/SEH and SCC Tenant Reps |
| Scrutiny Panel Response – South Tyneside Homes |
| Sefton Metropolitan Borough Council |
| Settle |
| Shain housing association |
| Shared Ownership Resources |
| Sheffield City Council |
| Shelter |
| Shepherds Bush Housing Association |
| Shropshire Council |
| Simply Affordable Homes RP Ltd |
| Social Housing Action Campaign (SHAC) |
| South Derbyshire District Council |
| South Holland District Council |
| South Lakes Housing Association |
| South Liverpool Homes |
| South Tyneside Council |
| South West London Law Centres |
| Southampton City Council’s engaged tenants |
| Southern Housing |
| Southsea Self Help Housing Co-Operative |
| Southwark Council |
| Southway Housing Trust |
| Sovereign Network Group |
| Sovini Group (incorporating One vision Housing and Pine Court Housing Association) |
| Spelthorne Council |
| Spotland & Falinge Housing Association Ltd |
| St Arthur Homes |
| St Mungos |
| St Peters (Saltley) Housing Association |
| Stevenage Borough Council |
| Stockport Homes Limited and Stockport Council |
| Stoke-on-Trent City Council |
| Stonewater |
| Stop Social Housing Stigma (SSHS) Committee |
| Stroud District Council |
| Sunderland City Council |
| Sustain UK Ltd |
| TAROE Trust |
| Tenant Involvement Group of New Forest District Council |
| Tenant Panel - North Kesteven District Council |
| Tenant Voice Panel |
| Tenants from Independent Living Scheme - Bassetlaw DC |
| Thanet District Council |
| The Almshouse Assocoiation |
| The Charity Commission |
| The ExtraCare Charitable Trust |
| The Guinness Partnership |
| The Housing Ombudsman Service |
| The Housing Plus Group |
| The Hyde Group |
| The Regenda Group |
| The Regenda Group Resident Voice Panel |
| The Sutton Turner Houses |
| The Wrekin Housing Group Limited |
| Thirteen |
| Thrive Homes |
| Thurrock Council |
| Tiverton Almshouse Trust |
| Together Housing Group |
| Torus |
| Town and Country Housing |
| Tpas |
| Trent and Dove Housing Association |
| Trident Housing |
| Trinity Housing Association |
| Trowers & Hamlins LLP |
| Tuntum Housing Association |
| Two Saints |
| UK Finance |
| Unity Homes and Enterprise |
| Veterans Aid |
| Victoria Community Association |
| VIVID Housing Limited |
| Walsall Housing Group Limited |
| Waltham Forest |
| Waltham Forest Housing Association |
| Wandle Housing Association |
| Wandsworth Council |
| Warwick District Council |
| Watford Community Housing |
| Waverley BC |
| WDH |
| Wealden District Council |
| Weaver Vale Housing Trust |
| West Kent Housing Association |
| West Lancashire BC |
| West Northamptonshire Council and Northamptonshire Partnership Homes (ALMO) |
| Wigan Council |
| Wirral NBC |
| Worthing Homes |
| Wythenshawe Community Housing Group |
| YD Consultants Unconference |
| YMCA England & Wales |
| YMCA Fairthorne Housing |
| YMCA Heart of England |
| Yorkshire Housing |
| Your Housing Group |
| Aaron Fidler |
| Aarron Sudbury |
| Abigail Tunney |
| Adam Hodson |
| Ajibola Adegbite |
| Alan Chatfield |
| Alan Kelters |
| Aleksandra Felkner |
| Alex Lyness-Brown |
| Alexander Somerville |
| Alison Cusack |
| Alistair Duncan |
| Allan Mccue |
| Andrea Preston |
| Andrew Day |
| Andrew Hine |
| Andrew Mccance |
| Andrew Nield |
| Andrew O’malley |
| Andy Bettany |
| Andy Mackenzie |
| Ange Gilman |
| Angela Chicken |
| Angela Du Preez |
| Angela Harding |
| Ann Martin |
| Anne Manning |
| Anne Thornley |
| Anne-Marie Henderson |
| Annette Duffy |
| Anson Musgrave |
| Antoinette Cooper |
| Arthur Woodward |
| Ascanio Bo Romanelli |
| Barry Ogden |
| Beatrice Caracciolo |
| Beatrice Hall |
| Beverley Lewis |
| Brian Cox |
| Brian Foster |
| Brian Griffin |
| Bridget Hickey |
| C Glenn |
| Carol Woodstock |
| Catherine Dibble |
| Catherine Larmour |
| Catherine Walsh |
| Catherine Williams |
| Cheryl Garratt |
| Cheryl Williams |
| Chioma Akuazsoku |
| Chris Dilworth |
| Christine Dickinson |
| Christine J Knight |
| Christine Webb |
| Christopher Fox |
| Christopher Hessey |
| Christopher Seymour |
| Claire Braid |
| Claire Rennison |
| Clare Caudery |
| Clifford Hughes |
| Colin Bolam |
| Colin J. Appleby |
| Colin Lincoln |
| Collin Dailey |
| Courtney Edes |
| Daisierose Peacock |
| Daisy Armstrong |
| Danielle |
| Dave Bedford |
| David and Susan Elsworth |
| David Andrew Chafe |
| David West |
| David Wilson |
| Dawn Edwards |
| Dawn Harrison Burton |
| Dawn Sharples |
| Dean Andrew Pritchard |
| Debbie |
| Deborah Brown |
| Denise Field |
| Dennis Johnston |
| DF Dobson |
| Dianne Murphy |
| Donna Ben-Khalifa |
| Donna Still |
| Doris Acquah Ward |
| Doris Cartwright |
| Dr Mercy Denedo and Professor Amanze Ejiogu |
| Ebrahim Piperdy |
| Edith Nadjell |
| Edna Staveley |
| Elisha Knowles |
| Elizabeth Kitson |
| Elizabeth Knight |
| Elizabeth Perryman |
| Elizabeth Roast |
| Elizabeth Spring |
| Elvis Coltman |
| Emma Cox |
| Eran Ozgunay |
| Eunice Frances Cotgreave |
| Eve Cowell |
| Eydritt Joensen |
| Faten M Tahir |
| Filippe Scalora |
| Francesco Guerrieri |
| Francis Ward |
| Gary Dines |
| Gary Jones |
| Gary Wilde |
| Gilly Pickford |
| Gloria Drozdowicz |
| Gordon Huskinson |
| Graham Bailey |
| Graham Copestake |
| Graham Norris |
| Hazel O’donoghue |
| Hazel Silvester |
| Heath Joynson |
| Helen Anne Birch |
| Helen Taylor |
| Helen Watkinson |
| Hero Aziz |
| Ian Fairclough |
| Ian Johnson |
| Ian Wallace |
| Jackie Blackley |
| Jackie Taylor |
| Jacqui Tiye Mullaney |
| Jade Mcgee |
| James Arnold Foxon |
| James Brennan |
| James Cosgrove |
| Jane Cowell-Homewood |
| Jane Graham |
| Jane Lees |
| Janet Ledgerton |
| Janet Martin |
| Jason Geay |
| Jenifer Southern |
| Jennett Dean |
| Jennifer Bannon |
| Jennifer Mayo |
| Jenny Clarke |
| Jesselyn Mcgowan |
| Joan Millward |
| Joel Rhoden |
| John Allen |
| John Cookson |
| John Townend |
| Jon Carr |
| Joseph Martin |
| Joy Urmaza |
| Judite Fernandes |
| Judith Greenwood |
| Judith Wren |
| Judith Barks |
| Julie Brooks |
| Julie Cleave |
| Julie Collins |
| Julie Dale |
| Julie Lauder |
| Julie Matthews |
| Juliet Lomax |
| Karen Boothe |
| Karen Gregory |
| Karen Nichols |
| Karen Partington |
| Karolina Kulassek |
| Kazzi Alderson-Rees |
| Keith Charles Field |
| Keith Ducker |
| Keith Wesley |
| Kelly Beardmore |
| Kelly Marie Byrne |
| Ken Owen |
| Kenneth Chapman |
| Kenneth Shaw |
| Keturah Morgan |
| Kevin Buxton |
| Kevin Morgan |
| Lauren Eccles |
| Lesley Hedger |
| Lesley Pearce |
| Lesley Peters |
| Lesley Robertson |
| Lesley Turner |
| Ligbouhon Aline Sahiri |
| Lin Mellish |
| Linda Kemp |
| Linda Wilcox |
| Lisa Cannon |
| Lisa Cogley |
| Lisa Kelsall |
| Louise Cassidy |
| Louise Yendle |
| Lucy Acock |
| Lynda Brown |
| Lynda Crosby |
| Lyndsey Emma Thompson |
| Lynne Thom |
| M Nicholls |
| Maciej Janczak |
| Maggie Tanner |
| Mai Rutherford |
| Makeba Rogers |
| Malcolm Cox |
| Malcolm Dale |
| Malcolm Hillier |
| Malcolm Plowman |
| Man Feng Liao |
| Mandy Jelenje |
| Manly Chambers |
| Marc Ramsell |
| Marcia Russell |
| Margaret Smith |
| Marian Pascal |
| Marilyn Williams |
| Marjorie Bannister |
| Mark Allen |
| Mark Chard |
| Mark Coleman |
| Mark Cox |
| Mark Evans |
| Mark Hutchinson |
| Mark Peter Chaple |
| Mark Slater |
| Martin Evans |
| Martine Townsend |
| Mary Burke |
| Mary Collier |
| Matthew Atkins |
| Matthew Myatt |
| Maureen Ann Davies |
| Melanie Fairbrother |
| Michael Anderton |
| Michael Downes |
| Michael Oram |
| Michael Patrick |
| Michael Russell |
| Michael Wallace |
| Michelle Donnelly |
| Michelle Lord |
| Michelle Sadler |
| Mike Hope |
| Miriam Davison |
| Miss Belinda A Abbott |
| Miss Harrison |
| Miss Lynda Buckley |
| Miss Nickola Lindsey |
| Miss Samantha Bobb |
| Mr Alan Black |
| Mr Arthur J Smith |
| Mr Clint Bailey |
| Mr Keith M Cooper |
| Mr Kevin J Milner |
| Mr P Bridge |
| Mr P Foulkes |
| Mr Peter Allington |
| Mr Richard Stratton |
| Mr Robert G Billingham |
| Mr Sean Rushton |
| Mr Sidney Anthony Beaumont |
| Mr Stephen Parkinson |
| Mr Stephen R Johnson |
| Mr William Smith |
| Mrs Booth |
| Mrs GM Stimpson |
| Mrs Helen Ripper |
| Mrs Sandra Fairbrother |
| Mrs Sudipta Roy |
| Mrs Susan Cooper |
| Mrs Susan Elizabeth Jones |
| Mrs Swain |
| Ms Maureen Kaye |
| Ms Pauline Dipple |
| N Pettyfer |
| Nadine Wallen |
| Naseem Abbas |
| Neil Collis |
| Neil Young |
| Nicola Woodward |
| Nigel Hickmott |
| Noel Mannion |
| Norman Bellshaw |
| Olwen Lintott |
| Pamela Annison |
| Pamela Gouldingay |
| Pamela Hanrahan |
| Pamela Timms |
| Patricia Sapey |
| Patricia Wright |
| Paul Anthony Hannath |
| Paul Athersmith |
| Paul Day |
| Paul Fletcher |
| Paul Morgan |
| Paul Obrien |
| Paul Parsons |
| Pauline Burns |
| Peter Calvert |
| Peter Carter |
| Peter George Mander |
| Peter Hamilton |
| Peter Holder |
| Peter Slater-Quick |
| Peter White |
| Philip Jones |
| Phillip Reid |
| Rachel Aryee |
| Rachel Hayball |
| Reverend James Olanipekun |
| Rica Bailey |
| Richard Johnson |
| Richard Turzanski |
| Richard Wilkinson |
| Robert Hussey |
| Robert Morris |
| Robert Woodbridge |
| Roderick Beaton |
| Roger Day |
| Roy Aston |
| Roy Barker |
| Rtushanara Ahmed |
| Sally Brown |
| Samantha Lewis |
| Sandra Cristina Dos Santos Sequeira |
| Sandra Gavin |
| Sandra Jane Perfect |
| Sandra Johnson |
| Sandra Miles |
| Sandra Saint |
| Sandra Wilkinson |
| Sara Selga-Ferrer |
| Sarah Bird |
| Sarah Booker |
| Sarah Gates |
| Scott Ainslie |
| Sean Scally |
| Shabneez Ameerally |
| Shakirah Akinwale |
| Sharon Grogan |
| Sharon Wood |
| Simon John Fuller |
| Sky Anderson |
| Sophie Tabois |
| Stella Young |
| Stephen Meek |
| Steve Hastings |
| Steve Pring |
| Steve Rafferty |
| Steven Pruner |
| Steven Smith |
| Steven Walker |
| Stuart Long |
| Sue Aspden |
| Susan Bowler |
| Susan Cowling |
| Susan Dyer |
| Susan Roberts |
| Susan Swanston |
| Sydney Lawton |
| Teresa Brinkman |
| Thomas Price |
| Tom Mcdonnell |
| Tom Pooley |
| Tony Thornton |
| Tony (Anthony) Bowden |
| Tracey Cotgreave |
| Tracey White |
| Trevor Ellis |
| Ugo Zilioli |
| Victoria Pemberton |
| Wai Chun Mo |
| Wayne Turner |
| Whitney Smith |
| William J Thomas |
| William O’loughlin |
| Winston Dowdye |
| Yasmin White |
| Zaki Elseidy |
| Zoe Poole |