Closed consultation

Modernising consumer markets: green paper

• From: Department for Business and Trade and Department for Business, Energy & Industrial Strategy
• Published: 11 April 2018
• Last updated: 18 July 2019 — See all updates

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Feedback received

Government's strategic steer to the Competition and Markets Authority: summary of responses to question 21 of Modernising Consumer Markets: Consumer Green Paper

PDF, 325 KB, 9 pages

Detail of feedback received

As part of this consultation, we asked for views on a new government steer to the Competition and Markets Authority (CMA).

We received 47 responses to question 21 regarding the strategic steer to the CMA, mainly from:

• trade bodies (10)
• consumer organisations (10)
• businesses (10)

We have published here a summary of responses to that particular question. The final version of the steer is available in this document, Annex A. We have also published the strategic steer as a separate document.

Summary

We're seeking your views on how to ensure that our regulatory, competition and enforcement regimes are suitable for the modern economy and the modern consumer.

This consultation ran from
1:30pm on 11 April 2018 to 11:45pm on 4 July 2018

Consultation description

This consultation seeks views on:

• getting consumers better deals and better service in utilities markets
• helping consumers benefit from their data and remain protected when they buy and sell online
• how to improve the system of alternative dispute resolution (ADR)
• how to support local and national enforcers to work together to protect consumers

We welcome input from business and investors, consumer groups and consumers.

We have additionally published the following research which assesses the impact and effectiveness of ADR and the court system in resolving consumer disputes with traders:

Resolving consumer disputes: alternative dispute resolution and the court system.

Documents

Consumer green paper: modernising consumer markets

Ref: Cm. 9595

PDF, 659 KB, 75 pages

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Published 11 April 2018
Last updated 18 July 2019 + show all updates

1. 18 July 2019

   Summary of responses to question 21 published: strategic steer to the Competition and Markets Authority.

2. 11 April 2018

   First published.