Consultation outcome

Draft Rail Ombudsman operating model

• From: Office of Rail and Road
• Published: 31 August 2022
• Last updated: 24 October 2022 — See all updates

Applies to England, Scotland and Wales

This consultation has concluded

Detail of outcome

The Office of Rail and Road (ORR) has published a decision document that sets out:

• a high-level summary of the views submitted by respondents
• ORR’s response
• any changes it has made to the final operating model for the future Rail Ombudsman and its decisions on its requirements
• proposals for a licence modification
• its updated equality impact assessment

Read the full outcome on ORR’s website.

Detail of feedback received

The Office of Rail and Road (ORR) published responses to this consultation on 20 October 2022.

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Original consultation

Summary

Sought views on the future role of the Office Rail and Road (ORR) as sponsor for the Rail Ombudsman.

This consultation was held on another website.

This consultation ran from
11am on 28 June 2022 to 11:45pm on 5 August 2022

Consultation description

The May 2021 Williams-Shapps Plan for Rail states that the Office of Rail and Road (ORR) will take over responsibility from the Rail Delivery Group (RDG) for sponsoring the Rail Ombudsman.

ORR consulted on:

• proposals for an operating model for the future Rail Ombudsman, which specifies the functions it will perform and to what standard, as well as the way it will be constituted, governed and held to account
• proposed licence modifications required by train companies as part of the ORR sponsorship process

Published 31 August 2022
Last updated 24 October 2022 + show all updates

1. 24 October 2022

   Consultation outcome published.

2. 31 August 2022

   First published.