Consultation outcome

Empowering and protecting consumers

From:
Department for Business, Innovation & Skills
Published
21 June 2011
This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government
This consultation has concluded

Read the full outcome

Empowering and protecting consumers: government response to the consultation on institutional reform

Ref: BIS/12/510

PDF, 310 KB, 56 pages

Empowering and protecting consumers: consumer landscape review - impact assessments on enforcement, advocacy, advice and education

Ref: BIS/12/637

PDF, 476 KB, 66 pages

Detail of outcome

The government’s response describes the reforms that will be implemented to ensure provision of consumer information, advice, education, representation and enforcement is delivered effectively and efficiently. It also summarises public responses to the consultation.

Feedback received

Responses to BIS consultation - Empowering and protecting consumers: consultation on institutional reform - A to E

PDF, 8.49 MB, 590 pages

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Responses to BIS consultation - Empowering and protecting consumers: consultation on institutional reform - F to O

PDF, 6.89 MB, 630 pages

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Responses to BIS consultation - empowering and protecting consumers: consultation on institutional reform - P to Y

PDF, 14.4 MB, 519 pages

Detail of feedback received

There were 184 formal responses to the consultation.

Original consultation

Summary

Seeks views on institutional changes for provision of consumer information, advice, education, advocacy and enforcement.

This consultation ran from
to

Consultation description

Seeks views on a number of government proposed reforms to institutional arrangements to ensure the provision of consumer information, advice, education, representation and enforcement is delivered effectively and efficiently. The reforms are aimed at:

  • reducing the complexity of the provision of consumer information
  • strengthening consumer enforcement
  • more cost-efficient delivery

Documents

Empowering and protecting consumers: consultation on institutional changes for provision of consumer information, education, advocacy and enforcement

Ref: BIS/11/970

PDF, 488 KB, 99 pages

Grymuso a diogelu defnyddwyr: ymgynghori ar newidiadau sefydliadol ar gyfer darparu gwybodaeth, cyngor, addysg, eiriolaeth a dulliau gorfodi i ddefnyddwyr

Ref: BIS/11/1090

PDF, 107 KB, 14 pages

Consumer landscape review: impact assessment

Ref: BIS/11/981

PDF, 696 KB, 91 pages

Updates to this page

Published 21 June 2011

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