Consultation outcome

Future of the tariff classification helpline

This consultation has concluded

Read the full outcome

Future of the tariff classification helpline - Summary of responses July 2015

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Detail of outcome

In November 2014, the government launched a consultation on the future need for the tariff classification helpline.

This document summarises the main comments received from respondents and outlines the government’s response to these, including details of a change in service delivery from a helpline to an email enquiry service.

The government remains committed to providing support for those customers who need extra help when classifying goods for import or export purposes.

The government is grateful to those who participated in this consultation.


Original consultation

Summary

Consultation on how HMRC supports customers who need help when classifying goods for import or export purposes

This consultation ran from
to

Consultation description

HMRC is reviewing the need for the tariff classification helpline service. HMRC needs to explore options for providing future support for business customers that are sustainable for HMRC and provide extra help for those customers who need it. The government would like to gather feedback from people and organisations who use the helpline and are interested in the changes.

Documents

Future of the tariff classification helpline consultation document

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email different.format@hmrc.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Updates to this page

Published 26 November 2014
Last updated 20 July 2015 + show all updates
  1. Summary of responses published

  2. First published.

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