Consultation outcome

Improving assisted travel on railways

• From: Office of Rail and Road
• Published: 4 December 2017
• Last updated: 30 April 2018 — See all updates

This consultation has concluded

Detail of outcome

Following on from this consultation on improving assisted travel on the railways, a summary and next steps document was published by the Office of Rail and Road on 30 April 2018. A further consultation on revised disabled people’s protection policy (DPPP) guidance is expected in September 2018.

Detail of feedback received

The Office of Rail and Road published responses to this improving assisted travel consultation on 30 April 2018.

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Original consultation

Summary

Asking how assisted travel on the railways could be improved.

This consultation was held on another website.

This consultation ran from
15 November 2017 to 11:59pm on 30 January 2018

Consultation description

Research has been completed and released on assisted travel and where it can be improved. The Office of Rail and Road are consulting on potential improvements and seek experiences of assisted travel including:

• views on how passenger awareness might be increased
• user experience and what actions could be taken to improve the reliability of assistance for passengers
• how training for company staff can be strengthened
• how to strengthen monitoring of assisted travel

Published 4 December 2017
Last updated 30 April 2018 + show all updates

1. 30 April 2018

   Consultation outcome published.

2. 4 December 2017

   First published.