Consultation outcome

Rail penalty fares: changes to appeals process

• From: Department for Transport
• Published: 3 February 2015
• Last updated: 10 December 2016 — See all updates

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

Applies to England and Wales

This consultation has concluded

Read the full outcome

Summary of responses and government response to changes to the rail penalty fares appeals process consultation

PDF, 373 KB, 21 pages

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Detail of outcome

Final government outcome of the rail penalty fares consultation.

We have decided to improve existing services by:

• simplifying the rules around payments and appeals including suspending payment when an appeal is received by an appeals body
• requiring all penalty fares appeals bodies to become independent of train operators and owning groups
• adding a third stage, where appeals will be considered by an independent appeals panel
• requiring train operators and appeals bodies to provide data on penalty fares appeals

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Original consultation

Summary

Seeking views on changes to the process which applies if a rail passenger decides to appeal against a rail penalty fare they have been given.

This consultation ran from
12:15am on 3 February 2015 to 10am on 27 April 2015

Consultation description

In the interest of passengers and to enable continuous improvement, the Department for Transport (DfT) believes it is appropriate to keep the penalty fares system under review.

DfT is consulting on a number of administrative changes to the process which applies if a rail passenger decides to appeal against a penalty fare they have been issued.

The consultation does not propose to change the amount of the penalty fare but will help ministers make informed decisions on what steps to take forward.

Documents

Changes to the rail penalty fares appeals process

Ref: DfT-2015-03

PDF, 3.41 MB, 28 pages

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Published 3 February 2015
Last updated 10 December 2016 + show all updates

1. 10 December 2016

   Government response and outcome to the changes to penalty rail fares appeals process consultation.

2. 3 February 2015

   First published.