Consultation outcome

The consumer experience at public electric vehicle chargepoints

• From: Department for Transport and Office for Zero Emission Vehicles
• Published: 13 February 2021
• Last updated: 30 March 2023 — See all updates

This was published under the 2019 to 2022 Johnson Conservative government

This consultation has concluded

Read the full outcome

Government response to the 2021 consultation on consumer experience at public chargepoints

PDF, 636 KB, 40 pages

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Improving the consumer experience at public chargepoints: impact assessment

PDF, 1.08 MB, 82 pages

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Detail of outcome

The agreed actions of the consumer experience at public chargepoints consultation are that we will mandate:

• a minimum payment method for all new chargepoints 8kW and over, as well as retrofit existing chargepoints at 50kW and over
• pricing transparency to guarantee a consistent pricing metric across the public network
• industry-led payment roaming to support consumers and fleets with ease of payment
• a data standard for all chargepoints with all open and some dynamic data made available to consumers as standard
• a 99% reliable charging network across all rapid chargepoints including the strategic road network

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Original consultation

Summary

Invites feedback on policy proposals to improve the consumer experience at public chargepoints.

This consultation ran from
12:15am on 13 February 2021 to 11:45am on 10 April 2021

Consultation description

The Office for Zero Emission Vehicles (OZEV) is seeking views on ways to improve the consumer experience for electric vehicle drivers at public chargepoints. We want to introduce regulations that improve the consumer experience in the following 4 areas:

• making it easier to pay
• opening up chargepoint data
• using a single payment metric
• ensuring a reliable network

We propose approaches that recognise the risks and burdens to an emerging market while best meeting consumer needs. We’re also seeking evidence on 3 emerging policy areas:

• accessibility for disabled consumers
• weatherproofing and lighting
• signage

Documents

The consumer experience at public chargepoints

HTML

Published 13 February 2021
Last updated 30 March 2023 + show all updates

1. 30 March 2023

   Document proposals altered from 7.1KW to 8KW requirement.

2. 25 March 2022

   Outcome and impact assessment added.

3. 13 February 2021

   First published.