Consultation outcome

UK higher education providers: draft advice on consumer protection law

• From: Competition and Markets Authority
• Published: 19 November 2014
• Last updated: 12 March 2015 — See all updates

This consultation has concluded

Read the full outcome

CMA response to the consultation

Ref: CMA33resp

PDF, 371 KB, 21 pages

Detail of outcome

The CMA has now published final advice to help higher education providers understand their responsibilities under consumer protection law.

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Original consultation

Summary

The CMA is consulting on draft consumer protection law advice for UK higher education (HE) providers in relation to their dealings with undergraduate students.

This consultation ran from
19 November 2014 to 5pm on 18 December 2014

Consultation description

This consultation is primarily aimed at HE providers and their representatives. The purpose of the advice is to help HE providers understand their responsibilities under consumer protection legislation, when dealing with undergraduate students, and how they can comply with it. This advice may also be relevant to HE providers of other types of courses.

The draft advice is intended for publicly funded universities, further education colleges that offer HE courses and privately funded universities and colleges.

It will also be of interest to:

• HE sector organisations
• enforcers such as local authority Trading Standards services
• government departments
• consumer groups
• student groups
• advisers

The CMA invites responses from interested parties to the questions that can be found in the consultation document.

Documents

Consultation document: draft advice for HE providers on consumer protection law

PDF, 310 KB, 10 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email general.enquiries@cma.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Draft advice on consumer protection law

PDF, 853 KB, 47 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email general.enquiries@cma.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Published 19 November 2014
Last updated 12 March 2015 + show all updates

1. 12 March 2015

   Final advice published.

2. 19 November 2014

   First published.