Consultation outcome

Updating consumer protection in the package travel sector

• From: Department for Business, Energy & Industrial Strategy
• Published: 14 August 2017
• Last updated: 12 April 2018 — See all updates

This was published under the 2016 to 2019 May Conservative government

This consultation has concluded

Read the full outcome

Updating consumer protection in the package travel sector: government response

PDF, 199 KB, 33 pages

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Package Travel Directive: final impact assessment

PDF, 607 KB, 47 pages

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Detail of outcome

This document sets out the government’s response to the consultation on proposals regarding the implementation of the 2015 EU Package Travel Directive.

It outlines the government’s approach and policy decisions to be taken forward in the Regulations which implement the Directive.

Detail of feedback received

The consultation received 49 responses from a wide range of stakeholders including:

• leisure travel companies
• trade associations
• local government
• aviation bodies
• financial bodies

We also acknowledge receipt of 98 letters and emails from Tourism Alliance members.

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Original consultation

Summary

We're consulting on changes to the UK’s Package Travel Regulations to provide clearer and more comprehensive protection for holidaymakers.

This consultation ran from
12:15am on 14 August 2017 to 11:45pm on 25 September 2017

Consultation description

The 1992 Package Travel Regulations provide protection to consumers who buy package holidays. While these Regulations have effectively protected consumers in the market for many years, the sector has changed significantly since they were introduced. Technical innovation and in particular the growth of the internet and mobile technologies, have opened up new ways of buying and selling holidays.

This consultation sets out our proposals for updating our laws to align with the 2015 Package Travel Directive. The changes we are proposing will extend protection beyond traditional package holidays to give clear protection to UK travellers who book other forms of combined travel.

Documents

Updating consumer protection in the package travel sector

PDF, 447 KB, 48 pages

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Package Travel Directive: Impact Assessment (IA)

PDF, 798 KB, 40 pages

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Published 14 August 2017
Last updated 12 April 2018 + show all updates

1. 12 April 2018

   Government response and final Impact Assessment published.

2. 14 August 2017

   First published.